I have connection, but can't access certain services from multiple devices
My firmware is: V1.0.7.62_1
This is with my AXE7800 WiFi Router (RAXE300).
I have a strange problem. I have internet access, my speeds are great. I can browse the web, send files, download files, etc. You'd think my internet was all good. And yet, I'm unable to make connections to a number of services, and they're all quite different, so there doesn't seem to be any rhyme or reason to it.
Also, a temporary and short-lived work around has been to unplug and power cycle my router. Sometimes this works, sometimes it doesn't.
When I'm having these connection issues, these are some of the services I can't access:
Cannot connect with battle.net (Call Of Duty) on my Windows PC.
Cannot download apps from the Microsoft Store on my PC.
Cannot download games or updates on my Xbox.
Cannot download games or updates on my PS5.
It's so weird. On both my gaming consoles, it shows that I AM connected online; that I have a connection. But then if I try a network test, it tries for a while, and then it shows that it cannot access.
I've turned off Netgear Armor temporarily to try and troubleshoot.
I've also set Parental Controls to None so that no restrictions are in place.
Re: I have connection, but can't access certain services from multiple devices
Something I suggest, Have the ISP take a look at the ISP signal and services up to there modem. Make sure that is all in good working order. Have them check for any events logs for ciritials, warnings or errors seen in the modems logs. Power levels should be with in the Mfr power specs. Check with Hitron about these items.
I'd factory reset the RAXE router and set up from scratch using a wired PC and web browser.
Re: I have connection, but can't access certain services from multiple devices
Is IPv6 enabled?
What modem/gateway are you connected to?
Try a different DNS Server. Here's a few. Also remember to change the ipv6 dns server if ipv6 is enabled. CloudFlare IPv4: 1.1.1.1 and 1.0.0.1 IPv6: 2606:4700:4700:0:0:0:0:1111 and 2606:4700:4700:0:0:0:0:1001 GoogleDNS IPv4: 8.8.8.8 and 8.8.4.4 IPv6: 2001:4860:4860:0:0:0:0:8888 and 2001:4860:4860:0:0:0:0:8844
Re: I have connection, but can't access certain services from multiple devices
When you make changes to services like Armor, Parental Control, DNS, IPv6, and etc., it is good practice to reboot your router after you have saved the changes.
Re: I have connection, but can't access certain services from multiple devices
IPv6 is not enabled. (should I enable it?)
I updated my DNS to Google's, then restarted my router (and also restarted my modem first, for good measure).
No improvement yet.
I should also add, I have another Netgear router (RAX120) connected to this one, in AP Mode, to give me WiFi in my detached guest house. But right now for testing, I've left it off, so I'm currently only working with my RAXE300
I updated my DNS to Google's, then restarted my router (and also restarted my modem first, for good measure).
No improvement yet.
I should also add, I have another Netgear router (RAX120) connected to this one, in AP Mode, to give me WiFi in my detached guest house. But right now for testing, I've left it off, so I'm currently only working with my RAXE300
Yes, enable IPv6.
If you are using the Google DNS for IPv4, then it would be good but not mandatory to also use the Google DNS for IPv6.
Attached are some other addresses for public domain name servers.
Re: I have connection, but can't access certain services from multiple devices
Maybe we should forget the IPv6 setup. Looking more online, it seems pretty involved and unnecessary. I've been working with IPv4 for years without issue.
However, I still cannot connect to many services and it's really stumping me. I cannot figure this out. I've restarted my modem and routers so many times.
To recap, my ISP is Spectrum. My modem is plugged into my RAXE300. I've switched my DNS to 1.1.1.1 and 1.0.0.1
I cannot download apps on my PC with Microsoft Store.
I cannot connect to Call Of Duty on my Xbox or PC or PS5.
I can however, connect to Fortnite. With speedtests, I'm showing extremely fast download and upload speeds.
Why are certain sites/services just unavaible?
Another test on my Xbox, when I do "Test network speeds and statistics" it shows that download and upload speeds are unavailable (it's obviously unable to connect to that server).
Re: I have connection, but can't access certain services from multiple devices
Repeat question that @plemans asked and I do not see an answer.
What is the brand name and model number of the modem/gateway that is connected upstream between your router and the internet? Look on the label on the device.
Both the Armor and Parental Control services take control of and supersede the DNS settings you have configured in your router. Sometimes they are very difficult to get turned off/removed from your router configuration.
From online information, it appears Spectrum supports IPv6. Are you using a Spectrum supplied modem? Is it just a modem or a combination modem/router?
Re: I have connection, but can't access certain services from multiple devices
Oh my bad, I missed that question earlier.
The modem is one that Spectrum has provided with my service. It's a Hitron EN2251.
I think you're right about Armor and Parental Controls. After reading your comment, I went into Nighthawk and turned off ALL parental controls, and also turned off Armor. Previously, I kept my 2 kids profiles turned on, but for testing I made sure it was all off. Restarted my router and now I'm able to connect to services on my Xbox again.
In Nighthawk I've seen messages that show there's been some connections being blocked, but I've not been able to figure out how to look deeper and see what it is. I'm feeling a little vulnerable now with Armor turned off, but it's the only way to get connected to the Microsoft Store, Xbox, Call Of Duty (battle.net), etc.
Oh, and yes I wouldn't be surprised if Spectrum supports IPv6, it just looked more involved than I could understand to get it turned on. If there's a clear guide as to how to get it on, I'd be game.
Re: I have connection, but can't access certain services from multiple devices
Today I turned Armor back on, but have left Parental Controls all off. Now with Armor on, I'm still able to connect to those services I wasn't able to before. So, I'm concluding that it must have been something in the Parental Controls that was blocking access to the Microsoft Store, Call of Duty servers, etc. Odd, because the devices that were getting blocked weren't on my kids lists, and they were set to "None" - as in, no blocking at all should be happening. Do the parental controls just not actually work as intended?
Re: I have connection, but can't access certain services from multiple devices
Rats - I've still got the same problems, and I have Armor and Parental Controls both turned off completely.
My only work around has been to reboot my router over, and over, and over again. And even that sometimes doesn't work.
To recap - I have a good internet connection - fast speeds, can download, upload, etc. BUT, I can't download or connect to certain sites. In particular, when this happens, I can't download from the Microsoft Store on my Windows laptop, or connect to Battle.net to play or update Call Of Duty, or download system updates in Windows 11.
It's also not only on my Windows laptop. My iMac, my Xbox, my iPad - they're all experiencing this. Sometimes they can't get online at all. Sometimes they can get online, but not download from specific sites.
Totally frustrating and can't figure out a solution.
Re: I have connection, but can't access certain services from multiple devices
Something I suggest, Have the ISP take a look at the ISP signal and services up to there modem. Make sure that is all in good working order. Have them check for any events logs for ciritials, warnings or errors seen in the modems logs. Power levels should be with in the Mfr power specs. Check with Hitron about these items.
I'd factory reset the RAXE router and set up from scratch using a wired PC and web browser.
Re: I have connection, but can't access certain services from multiple devices
Thanks for your suggestions.
I called my ISP and they weren't very helpful. Basically asked me to work around my router and plug directly into the modem. Then did I have a problem? No, but I am not using my router at that point. They couldn't help me any further.
I then did the ERASE function through the browser and setup the router once again. For the moment, things are working.
