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Mr_DRS's avatar
Mr_DRS
Star
Apr 09, 2020
Solved

2.4gz channel stopped broadcasting

Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

 

The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

 

My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

 

My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

 

Any help would be really appreciated.

  • Retired_Member's avatar
    Retired_Member
    Apr 09, 2020

    FURRYe38 wrote:

    Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

    Be sure all other wireless radios are disabled on the SKY Q Router...

     


     

    Please allow the OP to investigate/research this fouled up FW

22 Replies

  • Retired_Member's avatar
    Retired_Member

    Mr_DRS wrote:

    Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

     

    The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

     

    My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

     

    My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

     

    Any help would be really appreciated.


    how long have you had  v2.5.1.8?

     

    lots of problems, you may want to dump it and swtich back to your previous version.

    • Mr_DRS's avatar
      Mr_DRS
      Star

      Thanks I'll try the factory reset suggested by Furry this evening and failing that i'll try downgrading the firmware (I'll have to read up on that). I take it there have been lots of problems with this latest version of firmware??


      Retired_Member wrote:

      Mr_DRS wrote:

      Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

       

      The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

       

      My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

       

      My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

       

      Any help would be really appreciated.


      how long have you had  v2.5.1.8?

       

      lots of problems, you may want to dump it and swtich back to your previous version.


       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Been a mixed bag. Some have had problems, some haven't. There are known Circle app issues that are resolved by disabling Circle. Then FW works right. Others have just done a factory reset and reconfigured the system again. Some problems are mis-configurations. Also there are ISP Modem issues with modems with built in routers that can cause problems aswell. Sometimes it is a hardware failure. I didn't see any problems with stock v2.5.1.8 when I had it loaded for months. I've know switched to Voxels FW:

        https://community.netgear.com/t5/Orbi/Voxels-FW-available-for-50-series-Orbi-only-available/m-p/1883615#

        Still, stable and solid. Even better than stock FW. 


        Mr_DRS wrote:

        Thanks I'll try the factory reset suggested by Furry this evening and failing that i'll try downgrading the firmware (I'll have to read up on that). I take it there have been lots of problems with this latest version of firmware??



         

    • Mr_DRS's avatar
      Mr_DRS
      Star

      Had it just under a month I think. I'll do a factory reset this evening and if that doesn't work try downgrading the firmware. 

       

       

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

    Be sure all other wireless radios are disabled on the SKY Q Router...

     


    Mr_DRS wrote:

    Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

     

    The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

     

    My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

     

    My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

     

    Any help would be really appreciated.


     

    • Retired_Member's avatar
      Retired_Member

      FURRYe38 wrote:

      Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

      Be sure all other wireless radios are disabled on the SKY Q Router...

       


       

      Please allow the OP to investigate/research this fouled up FW

      • Mr_DRS's avatar
        Mr_DRS
        Star

        Sorry who is OP and when are they likely to investigate and fix the firmware?

    • Mr_DRS's avatar
      Mr_DRS
      Star
      Did the factory reset and after a bit of playing with the configuration (always needed when setting up the orbi), I can report that the 2.4ghz channel is now working again. fingers crossed it lasts !


      FURRYe38 wrote:

      Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

      Be sure all other wireless radios are disabled on the SKY Q Router...

       


      Mr_DRS wrote:

      Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

       

      The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

       

      My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

       

      My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

       

      Any help would be really appreciated.


       



      FURRYe38 wrote:

      Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

      Be sure all other wireless radios are disabled on the SKY Q Router...

       


      Mr_DRS wrote:

      Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

       

      The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

       

      My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

       

      My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

       

      Any help would be really appreciated.


       



      FURRYe38 wrote:

      Please try a factory reset and setup from scratch with the RBR and RBS. Let us know if the radio returns...

      Be sure all other wireless radios are disabled on the SKY Q Router...

       


      Mr_DRS wrote:

      Hi last night for no reason my 2.GHz channel stopped broadcasting. My 5GHz channel and wired devices are fine.

       

      The reason I know that it is a fault with the 2.4GHZ channel is because all my smart cameras which use that channel have all gone offline and wifi analyzer shows no ssid being broadcast on the 2.4ghz channel.

       

      My support just ran out in February so wondered if the community can help. So far I have rebooted the router, tried disabling then reenabling the 2.4Ghz broadcast, but nothing has worked. 

       

      My router is RBR50 with one satellite version v2.5.1.8 . I have it set up in AP mode with a SKY Q Router ding the DHCP routr stuff.

       

      Any help would be really appreciated.


       


       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Sounds like the RBR was in a bad state. Try this next time you update FW. 

        Be sure to save off a back up configuration to file. 

         

        Enjoy. :smileywink: