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mrfish1228's avatar
mrfish1228
Aspirant
Jan 17, 2023
Solved

AC3000 Gigabit Speed Upgrade Failure

I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?

  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Ethernet speeds with a wired PC connected at the RBR should see near 900Mpbs with Ooklas installable speed test app. 
    Wireless speeds with a wireless PC could be anywhere from 200-500Mpbs depending on the devices design and support. You'll never see anything near 900Mpbs on 5Ghz AX on this model Orbi. 


    mrfish1228 wrote:

    I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?


     

13 Replies

  • Did you try factory resetting the orbi? 

    Always worth a chance after changing services/speeds

    After the reset, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled during the install. 

    Then test it. 

  • It would help to know:

    • The model number from the product label (bottom of the router)
    • How speed is being measured (over Ethernet, WiFi, using what software)
    • mrfish1228's avatar
      mrfish1228
      Aspirant

      Thanks for the quick reply. The model number is RBR50v2 and I'm measuring the speed via speedtest.net (ookla). When I use my Orbi app on my iPhone, the download speed is 939 Mbps and the upload speed is 903 Mbps. When I do the speed test on my laptop, download speed is 173.79 and upload is 120.98. Why the huge discrepancy? What can I do to fix it? 

      • CrimpOn's avatar
        CrimpOn
        Guru

        The Orbi 'app' does not actually "do anything." It sends a message to the router, which performs a Speedtest licensed from Ookla and sends the results back to the app to be displayed.

         

        Results on a laptop will depend on how it is connected to the router.

        • A relatively modern laptop on an Ethernet connection might not the ISP full speed, but it should  report much greater speed than that.  My 8 year old desktop that is wired to the same router (RBR50V1) gets the same speed as the router (350Mbps from Spectrum)  I pay for 200Mbps, so I'm happy.
        • A laptop connected over WiFi will depend on (a) the capability of the laptop WiFi adapter and (b) the distance from the router.
  • What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Ethernet speeds with a wired PC connected at the RBR should see near 900Mpbs with Ooklas installable speed test app. 
    Wireless speeds with a wireless PC could be anywhere from 200-500Mpbs depending on the devices design and support. You'll never see anything near 900Mpbs on 5Ghz AX on this model Orbi. 


    mrfish1228 wrote:

    I just upgraded amy internet service to gigabit speed. When I plug directly into the wall, the speed is over 900, but when I go through my Orbi AC300, it maxs out at 300. Is there a setting that needs to be changed or something different that needs to be done to access the gigabit speed through my Orbi?