Hello to all. Ok, while I am connected to my Orbi WiFi, any device is unable to access the Amazon appstore. I have disabled Disney Circle and Netgear Armor, leaving the Orbi to run without 3rd party addons. This is true for FireSticks and devices with Amazon appstore installed. If I disconnect from Orbi WiFi, on cellular devices I am then able to gain access and if I use cellular devices as a HotSpot for the FireSticks, they once again show Amazon appstore apps and can download and install. If I reconnect to Orbi, I once again lose ability to install Amazon apps.Up until yesterday evening this was not an issue... I have had both Disney Circle and Netgear Armor services activated on my Orbi and have never had this issue. No new devices have been connected to the network or anything. No changes have been made except for disabling Disney Circle and Netgear Armor to narrow the problem down to the Orbi itself.

cdzo72 wrote: I have 3 OTHER ROUTERS that I can put in place of the Orbi and NONE of the 3 give me the issue I am looking a solution to. There is NOTHING wrong with double NAT as long as it's correctly configured and it's also a must when using a DUAL WAN configuration.Would you be comfortable describing the three routers that function correctly? As a "lab investigation", this problem is fascinating. In daily life, a terrible frustration. I am pretty confident that with the Amazon App Store working fine and then suddenly one day it doesn't, then "something has changed" and the task is to identify what changed. It seems to me that there have been a number of recent posts involving Amazon services suddenly not working. At least one issue (as I recall) was solved by the ISP. My inclination would be to examine the WAN/LAN logs looking for a connection attempt from somewhere in Amazon Web Services that fails to connect. But, even documenting the problem does not provide relief.

My web search failed. All I turned up recently was this one about streaming video:https://community.netgear.com/t5/Orbi/Orbi-RBR10-Unable-to-play-Amazon-Prime/m-p/1895468#M88935 I had thought, "how could a Double-NAT possibly interfere with streaming video?" If it did, then thousands of customers all over the world would be screaming mad because a huge number of them just plug their new WiFi router into their existing router and leave them both in router mode. Not Netgear specific. People plug in WiFi from Google, Linksys, Asus... everybody. I would not be surprised if there is a bug in the Orbi NAT translation software. Maybe some assumption about NAT port numbers that was correct years ago but no longer is. Oh, geez. What about IPv6? Sorry to have gone off track.

Sorry to be so ignorant. Is the Amazon "appstore" the same thing as "Amazon Shopping"? I have only Android devices, and when I search Google's Play Store to load the app, I do not find one called (specifically) "Amazon App Store."

You have to download the app from Amazon directly I think. To answer your question though, no, they are not the same thing. There is the Amazon Shopping app and then there is the Amazon Appstore app, but that's not a problem, opening the app and getting as far as seeing the apps is possible, just won't let me download anything using the app on my handheld devices. But seeing as the problem persists on the Firesticks accessing the same apps, just from a difference and device, the destination they both call to must the same or under similar urls. The issue is that when you actually get into the apps on the Appstore and choose Install a message pops up saying that the payment has been declined. On my FireStick, the problem manifests its way that it blocks the traffic from the Firesticks being able to load apps from the Amazon Appstore. On Firesticks below the Recents row there is a row that has all your installed apps. Also, if you long press the Home button, a screen comes up that allows you to see your apps kinds of like the apps screen on an Android phone or iPhone... with the FireStick connected to my Orbi WiFi I get a message that says authentication error occurred... If I disconnect ANY of these devices from Orbi, the problem disappears. My cell phones if connected to their 4G networks can then install from Amazon. The FireSticks, if I connect them to the HotSpot on any of my phones, that app row I mentioned and the apps section are then populated. Once I switch back to Orbi WiFi, the problem reemergers.

I seem to recall a recent post about Amazon Prime streaming that was resolved by eliminating a "Double NAT" problem.Is the Orbi (a) in "router" mode, and (b) connected to an ISP modem that is also a router?

Amazon appstore being blocked | NETGEAR Communities

16 Replies

CrimpOn
Guru - Experienced User
Apr 19, 2020
Sorry to be so ignorant. Is the Amazon "appstore" the same thing as "Amazon Shopping"? I have only Android devices, and when I search Google's Play Store to load the app, I do not find one called (specifically) "Amazon App Store."
- cdzo72
  Apprentice
  Apr 19, 2020
  You have to download the app from Amazon directly I think. To answer your question though, no, they are not the same thing. There is the Amazon Shopping app and then there is the Amazon Appstore app, but that's not a problem, opening the app and getting as far as seeing the apps is possible, just won't let me download anything using the app on my handheld devices. But seeing as the problem persists on the Firesticks accessing the same apps, just from a difference and device, the destination they both call to must the same or under similar urls.
  
  The issue is that when you actually get into the apps on the Appstore and choose Install a message pops up saying that the payment has been declined.
  
  On my FireStick, the problem manifests its way that it blocks the traffic from the Firesticks being able to load apps from the Amazon Appstore. On Firesticks below the Recents row there is a row that has all your installed apps. Also, if you long press the Home button, a screen comes up that allows you to see your apps kinds of like the apps screen on an Android phone or iPhone... with the FireStick connected to my Orbi WiFi I get a message that says authentication error occurred...
  
  If I disconnect ANY of these devices from Orbi, the problem disappears. My cell phones if connected to their 4G networks can then install from Amazon. The FireSticks, if I connect them to the HotSpot on any of my phones, that app row I mentioned and the apps section are then populated.
  
  Once I switch back to Orbi WiFi, the problem reemergers.
  - CrimpOn
    Guru - Experienced User
    Apr 19, 2020
    I seem to recall a recent post about Amazon Prime streaming that was resolved by eliminating a "Double NAT" problem.
    Is the Orbi (a) in "router" mode, and (b) connected to an ISP modem that is also a router?

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Amazon appstore being blocked