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astrojohn's avatar
Apr 01, 2019
Solved

Anyone else notice this

I am nearly positive this is NOT an Orbi issue but I thought I'd see if anyone else has noticed something similar. I have my Orbi connected behind my Uverse router (WiFi disabled, used only as a modem).  I have DirecTV hardwired to the Uverse modem and everything else goes through the Orbi.  Normal downloads speeds are in the 22-24 Mbps range, uploads are a whopping 2...<sarc>

 

If I do an upload of a large file [e.g., to my Google drive] downloads practically stop, both hardwired and WiFi (through the Orbi).   I first noticed it on WiFi so I thought I'd better rule out the Orbi as the source of the problem.

 

I ran two experiments yesterday to see if it was my Orbi or the Uverse modem.  I connected a laptop directly to the Uverse modem and my desktop was, of course,  hardwired to the Orbi.

 

First, I uploaded a large file from the laptop and checked the available download on the desktop (through the Orbi) - it dropped to under 2Mbps.

 

Second, I reversed the test and uploaded from the desktop (again through the Orbi) and checked download speed on the laptop - results were about the same, so I think that rules out the Orbi as the bottleneck. The Uverse modem is new and I'm sure AT&T will want me to reboot it before I do anything else so before I waste time talking to the know-nothings, I suppose I better try that first.

 

Anyone else see anything like this? I'm sure it's a Uverse issue but getting AT&T's attention is nearly impossible...

  • Sounds like it. Hopefully they will listen to you. Just explain to them what all you have done. 

    Have them look at the signal and there logs. Have a tech come out if thats possible. 

     

    Good Luck. 

7 Replies

  • Can you do that same test without the Orbi in the equation?  (I didnt see that in your post, if it is there I apologize)

     

    Others have reported Google issues.

    • astrojohn's avatar
      astrojohn
      Tutor

      Re-ran with two PCs hardwaired into the Uverse modem - about the same results so the Orbi is out of the picture.

       

      You may be right about a Google issue but I'm not sure how they could inhibit downloads from another source so I setup two different speed test websites: dslreports and speedtest.net.  Same results so Google is in the clear this time and ATT is the culprit.  But now I have to actually talk to them...ugh.

       

      John

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Sounds like it. Hopefully they will listen to you. Just explain to them what all you have done. 

        Have them look at the signal and there logs. Have a tech come out if thats possible. 

         

        Good Luck.