It sems all of my Apple products (iPad, iPhone, iMac) have wierd connection issues with my Orbi RBK50. They connect, but not everything work correctly. The iPad and iPhones will connect to the app store but they cannot download from it. My Mac will connect to the internet bbut it cannot download anything (ie the firmware update for Orbi). Even more strange is... sometimes it will all work. I have no issues with my Windows or Android devices. I'm seriously thining about returning the system for another solution from another company but I figured I'd try here, first. HAs anyone had this problem and found a solution? I really want to like Orbi... but the system is making that difficult.

I had the same issue. When I set up my Orbi, I had my Uverse modem's wifi enabled and the Orbi working in router mode. Everything was working perfectly but my apple devices couldn't download or update from the app store.I first disabled my Uverse modem's wifi but that didn't fix it. After doing some google'n I found out that I needed to go into orbilogin.com put the Orbi in AP mode. Now everything works perfectly

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? Is the Orbi system operating in Router or AP mode? What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What WPA security modes are you using? Try disabling the following and see:MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. mustangtexas wrote: It sems all of my Apple products (iPad, iPhone, iMac) have wierd connection issues with my Orbi RBK50. They connect, but not everything work correctly. The iPad and iPhones will connect to the app store but they cannot download from it. My Mac will connect to the internet bbut it cannot download anything (ie the firmware update for Orbi). Even more strange is... sometimes it will all work. I have no issues with my Windows or Android devices. I'm seriously thining about returning the system for another solution from another company but I figured I'd try here, first. HAs anyone had this problem and found a solution? I really want to like Orbi... but the system is making that difficult.

Modem Combo Units:Couple of options,1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop DDuss wrote:I had the same issue. When I set up my Orbi, I had my Uverse modem's wifi enabled and the Orbi working in router mode. Everything was working perfectly but my apple devices couldn't download or update from the app store.I first disabled my Uverse modem's wifi but that didn't fix it. After doing some google'n I found out that I needed to go into orbilogin.com put the Orbi in AP mode. Now everything works perfectly

@mustangtexas & DDuss it seems like you have two devices providing routing at the same time. Two routers does not equate to “twice as much”, it causes all kinds of conflict, confusion, and network grief. One way or another you need to configure your network so that EITHER the Orbi base station OR the ISP modem is the only device acting as the router. Any of the solutions already offered by others here should do the trick.

If you get stuck or it doesn't work, make contact with the ISP. They should be able to help you with the modem settings. :smileywink: DDuss wrote:This is great. Now I just have to sit down and really go through the walk through so I can fully understand what I'm doing. Thanks

Apple products and the orbi mesh system

27 Replies

ekhalil
Master
Dec 02, 2018
DDuss
Guide
Dec 02, 2018
I had the same issue. When I set up my Orbi, I had my Uverse modem's wifi enabled and the Orbi working in router mode. Everything was working perfectly but my apple devices couldn't download or update from the app store.
I first disabled my Uverse modem's wifi but that didn't fix it. After doing some google'n I found out that I needed to go into orbilogin.com put the Orbi in AP mode. Now everything works perfectly
- FURRYe38
  Guru
  Dec 03, 2018
  Modem Combo Units:
  Couple of options,
  1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
  2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
  3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
  
  DDuss wrote:
  I had the same issue. When I set up my Orbi, I had my Uverse modem's wifi enabled and the Orbi working in router mode. Everything was working perfectly but my apple devices couldn't download or update from the app store.
  I first disabled my Uverse modem's wifi but that didn't fix it. After doing some google'n I found out that I needed to go into orbilogin.com put the Orbi in AP mode. Now everything works perfectly
  - DDuss
    Guide
    Dec 03, 2018
    "configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode."
    
    Does this have any benefit over AP mode?
- mustangtexas
  Initiate
  Dec 03, 2018
  Thank you for the reply. When I get back home this evening I'll give that a try. One of the inaccessible sites when using the Apple/Orbi combination was, ironically, the Orbi management page. I'll try on one of my PCs or switch my Mac to my cable company WiFi.
  - FURRYe38
    Guru
    Dec 03, 2018
    :smileywink:
FURRYe38
Guru
Dec 03, 2018
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

mustangtexas wrote:

It sems all of my Apple products (iPad, iPhone, iMac) have wierd connection issues with my Orbi RBK50. They connect, but not everything work correctly. The iPad and iPhones will connect to the app store but they cannot download from it. My Mac will connect to the internet bbut it cannot download anything (ie the firmware update for Orbi). Even more strange is... sometimes it will all work. I have no issues with my Windows or Android devices. I'm seriously thining about returning the system for another solution from another company but I figured I'd try here, first. HAs anyone had this problem and found a solution? I really want to like Orbi... but the system is making that difficult.
DDuss
Guide
Dec 04, 2018
Hey all,

I've gone through every setting and sub folder within my Uverse BGW210-700 modem and not once did I see a spot that allows you to change the DMZ. Could it be called something else?
- FURRYe38
  Guru
  Dec 04, 2018
  Check for DMZ Plus and IP Passthrough?
  
  https://www.att.com/esupport/article.html#!/smb-internet/KM1188700?gsi=qZc8BAU
  
  Not sure if the article helps or not.
  
  DDuss wrote:
  Hey all,
  
  I've gone through every setting and sub folder within my Uverse BGW210-700 modem and not once did I see a spot that allows you to change the DMZ. Could it be called something else?
  - DDuss
    Guide
    Dec 04, 2018
    I did see ip passthrough but there no was mention of dmz or DMZ plus in that section.
    
    I'm new to networks so I apologize if I'm coming off completely clueless

Forum Discussion

Apple products and the orbi mesh system