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Forum Discussion
Julienpg
Jan 22, 2018Star
Are you going to compensate us for this non-availability of service? ? ( ORBI disconnections)
Hello, I bought an Orbi in the summer of 2017. (package 1 routeur / 1 satellite) until October 2017, I didn't have problems. But I made an update (my biggest error !) and since I have disconnecti...
DarrenM
Jan 25, 2018Sr. NETGEAR Moderator
The google issue has nothing to do with the device not being compatible you can read about it here.
https://www.tomsguide.com/us/google-home-chromecast-wifi-fix,news-26465.html
As for the disconnects have you tried to adjust the wireless channel?
https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router
Also you may want to try and enable MUMIMO and beamforming in the Advanced wireless settings. Also since you have 1 satellite make sure daisy chaining is disabled.
- JulienpgFeb 04, 2018Star
Hello,
during the last two weeks now I've only had two reboot
I think everything is back to normal, with the latest Google and Netgear updates
the issue was during October to mid-January
Thank you