I recently replaced my old router with the Orbi RBK50 and all my devices (phones, laptops, TVs) work fine and have seen the benefit of faster speed except for my Arlo Q Camera. (Windows 10) The Arlo Q can be connected to the router but it takes longer than usual to connect to the live feed and the streaming is lagging and some times would not steam at all. I have restarted Arlo Q, reset it, reconnect it to the router and the same issues happen again and again. I think the issues is to do with ORBI as the camera previously worked fine before the old router was replaced with ORBI. Would appreciate some help here! thank you

I would guess that the camera is far away from Orbi and that's why it selects the 2.4 GHz band. Have you checked in connected devices if it connects to the 2.4 or 5 GHz bands? - One way to force the camera to choose the 5 GHz band is to reduce the transmission power of the 2.4 GHz band, can you please try that? - Otherwise please make sure Implicit Beamforming is enabled which will boost wifi speed and range.

ekhalil wrote: I would guess that the camera is far away from Orbi and that's why it selects the 2.4 GHz band. Have you checked in connected devices if it connects to the 2.4 or 5 GHz bands? - One way to force the camera to choose the 5 GHz band is to reduce the transmission power of the 2.4 GHz band, can you please try that? - Otherwise please make sure Implicit Beamforming is enabled which will boost wifi speed and range. Also it seems that Arlo Q has N600 wifi which means that it supports MIMO. Please make sure that MU-MIMO is enabled in the advanced wireless settings. I'd start by testing the Beamforming and MU-MIMO first and then go to test the Tx power reduction. Good luck

Hi there thank you for your advice. I followed your advice and unfortunately it is still the same. My Arlo Q is placed right next to the ORBI router and it's connected via a 5Ghz channel. One thing I did try was to lower the video quality for streaming for Arlo and the streaming works smoothly at 240p and 360p. Anything higher would result a lag streaming images. This is disappointing as I always stream at 1080p with my old router and it has no issues. FYI, I am on 100/50Mbps plan and would consistently get over 90/30Mbps (down/uploads). Do you have other suggestions? Thank you

dariesng wrote: ....... One thing I did try was to lower the video quality for streaming for Arlo and the streaming works smoothly at 240p and 360p. Anything higher would result a lag streaming images. This is disappointing as I always stream at 1080p with my old router and it has no issues. ..... 1) This is an indication of bad throughput or packet latency: - WMM is active by default, but please check that it's ticked for the 2 bands as below: 2) My speaker which is just on the back of the router selects always the 2.4 GHz band probably since it's too close. Let's try -for test purpose only- to force your camera to the 2.4 GHz band and see how it behaves, please try the power reduction on the 5GHz instead and then power recycle the camera hoping that it will select the 2.4 GHz band now. :)

Arlo Q Streaming Issues with Orbi RBK50

11 Replies

ekhalil
Master
Jan 05, 2019
I would guess that the camera is far away from Orbi and that's why it selects the 2.4 GHz band. Have you checked in connected devices if it connects to the 2.4 or 5 GHz bands?

- One way to force the camera to choose the 5 GHz band is to reduce the transmission power of the 2.4 GHz band, can you please try that?

- Otherwise please make sure Implicit Beamforming is enabled which will boost wifi speed and range.
- ekhalil
  Master
  Jan 05, 2019
  ekhalil wrote:
  
  I would guess that the camera is far away from Orbi and that's why it selects the 2.4 GHz band. Have you checked in connected devices if it connects to the 2.4 or 5 GHz bands?
  
  - One way to force the camera to choose the 5 GHz band is to reduce the transmission power of the 2.4 GHz band, can you please try that?
  
  - Otherwise please make sure Implicit Beamforming is enabled which will boost wifi speed and range.
  
  Also it seems that Arlo Q has N600 wifi which means that it supports MIMO. Please make sure that MU-MIMO is enabled in the advanced wireless settings.
  
  I'd start by testing the Beamforming and MU-MIMO first and then go to test the Tx power reduction.
  
  Good luck
  - dariesng
    Aspirant
    Jan 06, 2019
    Test reply

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Arlo Q Streaming Issues with Orbi RBK50