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DorkiOrbiFW's avatar
DorkiOrbiFW
Apprentice
Jun 28, 2019
Solved

Best Performance for Ring Devices (Orbi Config. Settings)

Hello Orbi Community,

 

I am sure a lot of you use a Ring Video Doorbell, Ring Spotlight Cam, Ring Floodlight Cam, etc. on your Orbi network. I have seen a good majority of Orbi users that have Ring products start and continue to conversate on how to resolve issues with Ring Live View not working at random times or simply not at all. I am pleased to report that I will finally put a nail in the coffin to all the frustration and get your Ring devices working flawlessly as they should be!

If you are using a Ring Chime Pro to extend your network for your Ring devices, you won't need it after you reads my configuration settings and/or recommendations for your Orbi. Ditch that crap as it broadcasts additional wireless signals that just plain simply cause interference on your network. Without further ado, here we go...

 

Recommended configuration:

  • Advanced -> Setup -> Wireless Setup (Could be omitted if your channels work for your environment)
    • Set 2.4Ghz to Channel 6
    • Set 5Ghz to Channel 40
  • Advanced -> Setup -> WAN Setup
    • Disable IGMP proxying
    • Under the Nat Filtering section, do the following:
      • Disable SIP ALG
      • Select OPEN
    • Hit APPLY (light blue button) to save your changes for that area of the new configuration. Once done, continue on to the rest of the configuration.
  • Advanced -> Setup -> LAN Setup
    • Set a static IP address for EACH Ring device on your network
    • Hit APPLY (light blue button) to save your changes for that area of the new configuration. Once done, continue on to the rest of the configuration.
  • Advanced -> Advanced Setup -> Wireless Settings
    • Disable WMM (Wi-Fi Multimedia) on BOTH the 2.4Ghz band and the 5Ghz band (simply uncheck the option to disable).
    • Disable MU-MIMO (simply uncheck the option to disable).
    • Disable Fast Roaming (simply uncheck the option to disable).
    • Hit APPLY (light blue button) to save your changes for that area of the new configuration. Once done, continue on to the rest of the configuration.
  • Reboot the Orbi and wait for a good 5-10 minutes for your router to "settle" itself and for your satellites (if any) to sync back to the router. Your new configuration is now complete and ALL of your Ring devices should work and fucntion as intended. If you still have issues, comment on this discussion and I'll gladly assist.

    Hope this ends the frustration for ALL Orbi and Ring users like myself!
    [My Ring Lineup: 2 Ring Video Doorbell Pros, 4 Ring Spotlight Cams, 2 Ring Floodlight Cams, & 2 Ring Chimes (not the extender version)]

    Best,
  • Hello everyone,

     

    There has been a lot that has happened since the last time I wrote.... so allow me to give a BIG explanation and a PERMANENT fix to ALL THIS CRAP! 

    1. I truly thought that I did have defective spotlight cams, but turns out after a week and a half of the installation of all the replacements issued for my old units, I was back at square one with inconsistent launching of live view feeds.
      • END RESULT: ISSUE PERSISTED; NOT DEFECTIVE CAMERAS
    2. I began to realize that I had an ongoing Orbi problem that was causing satellites to have syncing issues and dropping connection on devices  connected to them at random despite my satellites all showing "GOOD" backhaul status. I kept waiting for a good and stable firmware to come out from Netgear to correct any bugs (if any) to correct the issues I was experiencing and firmware 2.3.5.30 came out. However, the issue still persisted and caused my Orbi to still operate incorrectly. I became desperate and was seriously about to RMA my entire system, but I also know that a factory reset after a major firmware update is sometimes needed to clear old and incompatible configurations from previous firmwares that cause the Orbi to misbehave.
      • END RESULT: ISSUE PERSISTED; NOT BAD FIRMWARE
    3. Factory reset my entire system (Orbi router and satellites) and setup from scratch.
      • END RESULT: ISSUE PERSISTED
    4. So.... WTF was the solution you ask? 
      • My solution came from an article I stumbled upon that listed to run telnet commands I had yet to try to correct the issues I was experiencing. SW_'s tip and/or trick RESOLVED ALL issues I was experiencing. His trick assists in "fixing the Orbi WiFi network becoming unstable, random rebooting, and WiFi connectivity problems that occur after applying new Firmware Update(s)." However, I did modify his trick slightly. Please proceed to item number (5) for the proper solution to fix your ongoing issues with your Rings Spotlight Cams, other Ring devices, or hell, even any other regular device experiencing issues on your Orbi network.
    5. SOLUTION
      1. Go to the debug page of the satellite (EX: Unit_IP_Address/debug.htm) and click the checkbox near Telnet to ENABLE Telnet (do process on router and ALL satellites).
      2. Telnet into each satellite along with the router and type the following codes EXACTLY as shown and in the EXACT order (The codes may be executed on ALL Orbi routers and satellites, with the exception of the RBW30 satellite. If you have RBW30, please see alternate form.):
        • config default
        • config commit
        • reboot
      3. Alternate Telnet Form - Applies to RBW30 Satellites Only
        • reset
        • reboot
      4. When you complete the above commands via telnet on your satellites, they should begin rebooting and pulse white.
      5. Factory reset the Orbi and setup from scratch. DO NOT utilize a backup file of an old configuration as you will defeat the purpose of this process and the issues willl then reoccur. 
      6. Connect to the factory default SSID name that is now being broadcasted by your Orbi router and then go through the Orbi setup wizard. To get things up and running faster, I highly suggest hitting "skip" when it prompts you to setup satellites as you can do that later and it is best to wait to sync your satellites after you change Orbi's default advanced settings in order to have your Ring devices perform well.
      7. Configuring your Orbi for Ring Best Performance (this has been updated since last time I wrote in):
        • BASIC -> Wireless, choose 40 for 5Ghz band (Offers the best signal and usually permits Orbi to have the best backhaul. Netgear recommends this channel for 5Ghz) and utilize whatever 2.4Ghz channel works best in your environment and your Ring devices. In my environment, I run 2.4Ghz band on Channel 3, and 5Ghz on Channel 40. Hit Apply when completed!
        • ADVANCED -> Setup -> WAN Setup, under the section titled NAT filtering, select the OPEN radio button. Then, click on the checkbox to Disable SIP ALG. Hit Apply when completed!
        • ADVANCED -> Setup -> LAN Setup, give ALL Ring devices address reservations (MUST). I also recommend giving all satellites an address reservation as well (though the satellite address reservation is optional and not required). Hit Apply when completed!
        • ADVANCED -> Advanced Setup -> Wireless Settings, please ensure your configuration matches the configuration below. If you don't have your configuration the same as mine here, you will experience issues with your Ring devices. Hit Apply when completed!
          • DISABLE WMM on BOTH 2.4Ghz and 5Ghz
          • DISABLE MU-MIMO
          • ENABLE Implicit Beamforming
          • ENABLE Fast Roaming
    6. Add all your satellites back to your Orbi router to enable synchronization.
    7. Most Ring devices will reconnect on their own and be stable in about 2 days after the intensive troubleshooting on your Orbi network. However, if they do not, just go on outside and simply reconnect them to the Orbi network and you'll be just fine.
    8. ENJOY! I have had no issues to date! :smileyvery-happy:

     

    *If you have any questions on how to access telnet, DM me and I'll gladly assist you or you can find how to do it via other forums listed within the community.

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