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AzJazz's avatar
AzJazz
Apprentice
Jan 27, 2017

Bizarre! Orbi sort-of loses configuration and won't let me log in

I just ran into a bizarre problem with my Orbi system this morning.

 

My router/satellite are running v1.4.0.34. My main PC is running Win10x64.

 

My ISP was doing work in my area, and my internet connection was going in and out for a few hours.

 

When I reset my cable modem after the ISP work was done, my internet connection was not working. So, I reset power to my Orbi router to clean things up.

 

And ... this is where things got weird ...

 

Our internet connection didn't recover, so I decided to go to the Orbi configuration to see what was going on.

 

I was able to connect once, and the Orbi status screen had a big red bar saying that there wasn't an internet connection.

 

I decided to reset the cable modem and the Orbi again.

 

Some of the stuff on my started to connect to the internet after this reset. However, when I tried going to the Orbi configuration page, it kept telling me that my username/password was invalid.


The Orbi eventually went to the password recovery screen where I was prompted with my two personal questions. I answered the questions correctly, and the Orbi brought up a screen that showed the access password ... which was the exact same as the password I was already typing in! After the Orbi brought up the password recovery screen, I was prompted to log in again ... And again, it failed!

 

I even copied and tried the password that was shown on the recovery screen, and that didn't work, either.

I did a hard reset with the pinhole. When the Orbi powered up, it said that it was changing my IP address to 10.0.0.1 to prevent a conflict with my ISP. (YUK!)

 

Again, when the Orbi powered up, it said that it didn't have internet connection, though this time I knew my ISP was working properly.

 

I reset the cable modem and Orbi again, and this time the internet connected, I loaded a previously saved v1.4.0.34 Orbi backup configuration, and the router seemed to be working fine. My devices were connecting with the right IP address, and everything seemed to be connecting to the internet.

 

Once again, I tried logging into the Orbi configuration page, and I was told again that my username / password was invalid.

 

What the heck. This is insane.

 

I did a soft reset this time with the pinhole, and now everything seems to be OK. I have logged into the Orbi a few times now, and I think I'm back to normal.

 

 

7 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello AzJazz

     

    Glad to hear a reset fixed the issue but let us know if something else comes up.

     

    DarrenM

    • AzJazz's avatar
      AzJazz
      Apprentice

      Hi, DarrenM - I still run into this problem randomly, and it takes a really long time to get the Orbi functional again. I have seen this occur about a dozen times since I last posted

       

      It happened to me again this morning. I was working on my PC this morning, and then suddenly ... BAM!! ... Nobody could connect to the WiFi in my house. I tried to go to the Orbi settings, and I kept getting prompted for my Username/Password. Eventually, I was asked for the Serial Number on the Orbi base. I was told that the LAN and Orbi Router IP address was automatically reconfigured to 10.0.0.1 "for my protection" (from 192.168.0.1). My main PC has a hard wire connection to the router, so I was eventually able to get it running again.

       

      Is there anything I can do to fix this? If it happens when I am out of town, I won't be able reconfigure it remotely. My wife will probably divorce me.

      Please save my marriage.

      AzJazz

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello Azjazz

         

        You may want to back up your config and do a factory reset the last update was a big one and changed alot of things.

         

        DarrenM