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Forum Discussion
Serafin630
Mar 17, 2021Tutor
BRB50 loses WIFI internet after firmware update
My RBR50 that has been humming along for 2.5+ years has suddenly sporadically losing the ability to provide internet connectivity. The problem started after I applied the most recent firmware update. Amazon Alexa devices, fire tablets and other smart devices are not affected but laptops iphones and android smartphones are. The netgear app shows a fast internet connection but phones etc that worked all day suddenly start reporting that "the internet may not be be available". A Xfinity router (which has been on and transmitting for months) provide internet connectivity without an issue.
5 Replies
- Musashi_VegaAspirant
Hi I have exactly the same issue, did you find a solution?
- CrimpOnGuru - Experienced User
When problems come up immediately after installing new firmware, it might be time to consider downloading the previous firmware from the Netgear support site and manually installing it.
- FURRYe38Guru - Experienced User
One thing to try after a FW update is power off for 1 minute then back ON with the ISP modem/ONT and Orbi system.
Or try a factory reset and setup from scratch on the RBR, with powering off the ISP modem/ONT for 30 seconds then back ON.
Musashi_Vega wrote:Hi I have exactly the same issue, did you find a solution?
- I did a hard reset on the Satellite and stopped dropping WIFI completely but it still goes in and out. Orbi was good while it lasted but I think that it's time to move on
- FURRYe38Guru - Experienced User
A reset on the RBR would be needed as well as the RBS.
Good Luck.