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donpearson's avatar
donpearson
Aspirant
Mar 17, 2019
Solved

Can’t get External IP Address for RBR40 in AP Mode

Orbi rbr40 can't get external ip in access mode due to being behind a proxy.
All it’s showing is network ip.
Anyway I can set it manually?
This is a massive pain in the arse as I can’t login to Netgear in the app.
  • I got a response from Netgear, got to simply forward the port 8080

22 Replies

    • donpearson's avatar
      donpearson
      Aspirant
      Since I put my Orbi behind a proxy I can’t use remote access but also I can’t login to Netgear in the Orbi app.
      Clearly something is getting blocked somewhere but I’m unsure what.
      • ekhalil's avatar
        ekhalil
        Master
        What error do you see when trying to connect to Orbi from the Orbi app?
  • if you do a tcp packet capture, you'll note that the orbi intercepts dns requests and responds to www.orbilogin.com with the IP address of the router.  Rather than dealing with a proxy server, have you considered trying to set www.orbilogin.com to resolve to your orbi hub IP address and see if that works?

     

    I find it somewhat annoying that the orbi app doesn't let you specify the IP address of the device - what if you have multiple orbi devices on the network?  

     

    I'm not entirely sure I understand your configuration though.  What's behind the proxy?  The orbi?  or the device you're trying to run the app on?  Is the application connected to the orbi (or one of it's satellites)?

    One thing I've noticed is, using the ethernet backhaul on one of the satellites, the satellite doesn't appear to be capable of intercepting the DNS lookup for www.orbilogin.com and with the wired backhaul - in AP mode, connections through the satellite go directly to your router (the satellite functions as a separate access point) so the app won't work in that scenario.  If you're using a wireless backhaul your device has to pass through the orbi hub, which handles the DNS interception.  The workaround I have is I have the ethernet backhaul satellite wired into one of the orbi's LAN ports which is then connected ot the switch for the rest of the network.  So all traffic from devices connected to the orbi hub or it's satellite's pass through the hub.

    • donpearson's avatar
      donpearson
      Aspirant
      I got a response from Netgear, got to simply forward the port 8080
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Good to hear. Thanks for letting us know. Hope this helps future users. 


        donpearson wrote:
        I got a response from Netgear, got to simply forward the port 8080