Launch the Orbi app.
The Dashboard displays.
In the top-left corner, tap the Home or Cloud icon.
Note: The icon varies depending on your router’s settings.
Tap SETTINGS > Security.
If prompted, enter your NETGEAR account credentials and tap NETGEAR SIGN IN.
On the NETGEAR Armor page, tap the Enable NETGEAR Armor slider to turn NETGEAR Armor on or off.
Your changes are saved.
Try a power cycle OFF of the RBR for 30 seconds, then back on. Then try to disable Armor with in the Orbi app. If this fails, you'll need to factory rest the RBR and setup from scratch and then not re-enable Armor. I would make a back up of this configuration to file for safe keeping. Saves time if a reset is needed.
cwj01 wrote:
Followed those directions. Tried this numerous times. Got the same error message.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"repliesCount":3,"postTime":"2020-09-14T20:19:12.342-07:00","lastPublishTime":"2020-09-14T20:19:12.342-07:00","metrics":{"__typename":"MessageMetrics","views":25925},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:380593":{"__typename":"User","id":"user:380593","uid":380593,"login":"CrimpOn","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-10T16:42:44.306-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.netgear.com/t5/s/ejquo23388/images/dS0zODA1OTMtMzUxNzZpOUZEOTc4NDg4QzgzOEQ1MQ"},"rank":{"__ref":"Rank:rank:57"},"entityType":"USER","eventPath":"community:ejquo23388/user:380593"},"ModerationData:moderation_data:1976591":{"__typename":"ModerationData","id":"moderation_data:1976591","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:42":{"__typename":"Rank","id":"rank:42","position":32,"name":"Aspirant","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1037537":{"__typename":"User","id":"user:1037537","uid":1037537,"login":"jesseinla","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-07-17T16:11:20.861-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:ejquo23388/user:1037537"},"ForumReplyMessage:message:1976591":{"__typename":"ForumReplyMessage","uid":1976591,"id":"message:1976591","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1976420/message:1976591","revisionNum":1,"author":{"__ref":"User:user:380593"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumTopicMessage:message:1976420"},"conversation":{"__ref":"Conversation:conversation:1976420"},"subject":"Re: Cannot disable Netgear Armor","moderationData":{"__ref":"ModerationData:moderation_data:1976591"},"body":"
cwj01 wrote:Cannot disable Netgear Armor in Orbi App.
Error message: \"process is taking too long (more than 60 secs), Try again!!\"
I've looked at other threads to no avail. People have mentioned reseting the router, but for me that is not an option.
When the app simply will not work, there appears to be no alternative but to reset the router.
Can you explain \"that is not an option\"?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2020-09-14T15:10:55.431-07:00","lastPublishTime":"2020-09-14T15:10:55.431-07:00","metrics":{"__typename":"MessageMetrics","views":25889},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDIyNDEzMTksMjI0MTMxOQ","node":{"__ref":"ForumReplyMessage:message:2241319"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:2241319":{"__typename":"ModerationData","id":"moderation_data:2241319","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:2241319":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1037537"},"id":"message:2241319","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1976420/message:2241319","revisionNum":3,"uid":2241319,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1976591"},"conversation":{"__ref":"Conversation:conversation:1976420"},"subject":"Re: Cannot disable Netgear Armor","moderationData":{"__ref":"ModerationData:moderation_data:2241319"},"body":"\"This is not an option\". Well, if you had many people connected to your WI-FI and the network could not be disrupted, then a FREAKING factory reset is NOT an OPTION\" do you understand NOW? One should not have to factory reset for something so simple as to disabling a feature. Especially if I bought my RAXE500 for over $600. This kind of crap is bad for a company that chooses to ignore this situation.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-07-17T16:18:38.021-07:00","lastPublishTime":"2022-07-17T16:20:04.864-07:00","metrics":{"__typename":"MessageMetrics","views":12652},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:1976420"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1755164621603","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1755164621603","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1755164621603","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1755164621603","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1755164621603","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1755164621603","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1755164621603","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1755164621603","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1755164621603","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1755164621603","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1755164621603","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolutionList-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolutionList-1755164621603","value":{"emptyDescription":"No has been message solutions yet"},"localOverride":false},"ModerationData:moderation_data:1977025":{"__typename":"ModerationData","id":"moderation_data:1977025","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:1977025":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:874319"},"id":"message:1977025","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:Orbi/message:1976420/message:1977025","revisionNum":1,"uid":1977025,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Orbi"},"parent":{"__ref":"ForumReplyMessage:message:1976689"},"conversation":{"__ref":"Conversation:conversation:1976420"},"subject":"Re: Cannot disable Netgear Armor","moderationData":{"__ref":"ModerationData:moderation_data:1977025"},"body":"Tried rebooting and still no luck, so I backed up my settings and did a hard reset.
Was able to disable it. I was reluctant in doing a hard reset because I thought I'd have to reconnect numerous devices, but the backup I did seemed to reconnect all my devices (so far). Thanks for everyones help!
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2020-09-15T11:51:16.657-07:00","lastPublishTime":"2020-09-15T11:51:16.657-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":26135},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"customFields":[]},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1755164621603","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1755164621603","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1755164621603","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1755164621603","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. Are you sure you want to continue?","action.submit":"Continue","action.cancel":"Go Back"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1755164621603","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1755164621603","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1755164621603":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1755164621603","value":{"loadMore":"Show More"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"Orbi","messageSubject":"cannot-disable-netgear-armor","messageId":"1976420"},"buildId":"8CqYPsxb5UG4aoIp8lqTz","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"TenancyMiddleware=TRACE,OriginHelper=TRACE","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"netgear","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_customComponent_CustomComponent","components_messages_TopicWithThreadedReplyListWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_messages_ThreadedReplyList","components_external_components_ExternalComponent","components_messages_EscalatedMessageBanner","components_customComponent_CustomComponentContent_HtmlContent","shared_client_components_common_List_UnstyledList","components_messages_MessageView","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_CustomComponentScripts"],"appGip":true,"scriptLoader":[]}