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cwj01's avatar
cwj01
Guide
Sep 14, 2020
Solved

Cannot disable Netgear Armor

Cannot disable Netgear Armor in Orbi App.

 

Error message: "process is taking too long (more than 60 secs), Try again!!"

 

This is very frustrating, because its preventing me from getting tasks done online.

 

I've looked at other threads to no avail. People have mentioned reseting the router, but for me that is not an option. 

 

Could use some support. 

 

-Thanks.

  • > The R6300 gets a 192.168.0.3 address from the LAN side of the cable
    > modem. [...]

       Then that's not a cable modem; it's a cable modem+router, you are
    cascading two routers, and the resulting "double NAT" is defeating your
    attempts at port forwarding (on the inner router).

    > [...] The cable modem on the Internet side gets the public IP. [...]

       Because it's a modem+router, not a simple modem.

       With only one NAT router, this stuff could work (with changes).  The
    obvious choices are (1) disable the router in the cable modem+router,
    making it a modem-only, and use the R6300 as the router; or (2) do the
    port forwarding on the router of the cable modem+router, in which case,
    it might be better to configure the R6300 as a wireless access point.

    > [...] It has worked for years and now nothing "port forwards". [...]

       I can believe that it worked if you had one router, and not two
    routers.  Now that you have two routers, you're approximately doomed,
    until you return to an arrangement with only one router.

       So, nothing to do with any DHCP server anywhere.  (Although, a
    one-router/one-subnet configuration may change your DHCP server
    requirements from what they are now to something simpler.)