So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's which restores back to factory specs but it still doesn't work. I know it's not an issue with the Echo's because they've always worked fine with our previous Router. When I try to connect and setup wifi, I always get his error message:Your device was unable to connect to your wifi network. Please exit setup and try again. Visit help for troubleshooting tips.Please try again error 6:1:101:9:4 We can't keep the new Orbi system if the Echo's won't work on them. I've tried unplugging both the Orbi and the Echo and no luck.Phones connect to the Orbi wifi with no problem but I tried with 3 different Echo's and Dots and get the same error with all of them. How can we get the Amazon Echo's and Dot's to work with Orbi? Thanks!

I have just managed to connect an Echo Dot (gen3) to my Orbi - it did not work initially and I tried lots of different things to get it to connect. I also did a hard reset the Dot by holding down the button for around 25 seconds). What seemed to work was running setup on the Dot again, then adding in the network access point by typing in the SSID (name of the Orbi wifi network), the password for Orbi network access, and then the important bit - selecting the correct network security option - in my case WPA2-PSK. The Echo Dot needs to match the setting on your Orbi router. The Echo Dot might also call the security setting WPA2 (Personal) in the Alexa app. After my initial setup attempts failed, I was able to connect using the Guest *unsecured* network access on the Orbi - and this led me to think that perhaps it was the security settings on my normal Orbi network. Hope this works for you.

I figured out the solution to this! By default, the Orbi wifi security is set to "WPA2-PSK [AES]". You need to change it to "WPA-PSK [TKIP] + WPA2-PSK [AES]". TKIP is a less secure backward compatible setting, but that's what the Amazon Echo devices need. You can change this setting by doing this:1. Make sure your computer is connected to the Orbi wifi.2. In a browser, visit orbilogin.com to access the management panel. (if this doesn't work, you might need to access it directly via the IP address, e.g. 10.0.0.1).3. Under "Wireless" menu, you'll find this setting under "Security Options". Switch the radio button to "WPA-PSK [TKIP] + WPA2-PSK [AES]", then click the big "Apply" button at the top.4. You'll see some warnings that this may slow your network, but just click ok for them. It will take a minute to reboot everything.5. Then go through the Amazon Echo setup again using the Alexa app. It will finally work! Good luck!

I had this same problem. When you log in to orbilogin.com, click the advanced tab, click on setup, click on wireless set up, un check Enable AX, apply changes, unplug router, wait 30 seconds, plug router back in, echos will connects without issue.

What security mode are you using?What channels are you using? Any other wifi neighbors near by? If so, how many? Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any. Try setting a manual channel 1, 6 or 11 on 2.4Ghz. Starhallswrote:So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's which restores back to factory specs but it still doesn't work. I know it's not an issue with the Echo's because they've always worked fine with our previous Router. When I try to connect and setup wifi, I always get his error message:Your device was unable to connect to your wifi network. Please exit setup and try again. Visit help for troubleshooting tips.Please try again error 6:1:101:9:4 We can't keep the new Orbi system if the Echo's won't work on them. I've tried unplugging both the Orbi and the Echo and no luck.Phones connect to the Orbi wifi with no problem but I tried with 3 different Echo's and Dots and get the same error with all of them. How can we get the Amazon Echo's and Dot's to work with Orbi? Thanks!

I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know. Thanks, Dave

Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!

29 Replies

guzzijason
Apprentice
Mar 21, 2018
I'm not sure why it wouldn't work for you. I've got an Amazon Tap hooked up, no problem.
FURRYe38
Guru
Mar 21, 2018
What security mode are you using?
What channels are you using?
Any other wifi neighbors near by? If so, how many?

Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any.
Try setting a manual channel 1, 6 or 11 on 2.4Ghz.
Starhallswrote:
So we just got a new Orbi system (RBK50) and all devices connect just fine EXCEPT our Amazon Echo's and Echo Dot's. They won't connect to our wifi at all. I even tried deregistering one of the Echo's which restores back to factory specs but it still doesn't work. I know it's not an issue with the Echo's because they've always worked fine with our previous Router.

When I try to connect and setup wifi, I always get his error message:
Your device was unable to connect to your wifi network. Please exit setup and try again. Visit help for troubleshooting tips.
Please try again error 6:1:101:9:4

We can't keep the new Orbi system if the Echo's won't work on them. I've tried unplugging both the Orbi and the Echo and no luck.
Phones connect to the Orbi wifi with no problem but I tried with 3 different Echo's and Dots and get the same error with all of them.

How can we get the Amazon Echo's and Dot's to work with Orbi?

Thanks!
- drtrotter74
  Tutor
  May 01, 2018
  I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
  
  Thanks,
  
  Dave
  - FURRYe38
    Guru
    May 01, 2018
    What security mode are you using?
    
    What channels are you using?
    
    Any other wifi neighbors near by? If so, how many?
    
    Try disabling Beamforming, MIMO, Daisy Chain and Fast Roaming if seen and see if this helps any.
    
    Try setting a manual channel 1, 6 or 11 on 2.4Ghz.
    
    drtrotter74 wrote:
    
    I am having the same issue, been round and round with Amazon and their tech support. They have no clue why this echo dot is not not working. I suspect there is some setting with the my wifi, but have no idea what it would be. If you figured this out, please let me know.
    
    Thanks,
    
    Dave
GlobalPhenom
Initiate
Jan 17, 2020
I had this same problem. When you log in to orbilogin.com, click the advanced tab, click on setup, click on wireless set up, un check Enable AX, apply changes, unplug router, wait 30 seconds, plug router back in, echos will connects without issue.
- molson1020
  Aspirant
  Jun 16, 2020
  I too recently bought the new wifi 6 router system and I am confused; didn't I just pay $700 for the AX features? Wouldn't disabling this just simply make it a non-wifi 6 router? I did try this solution and sure enough, it let me connect, but then I switched it back and it would no longer connect.
  
  Help me understand if disabling AX does not impact performance?
  - Mikey94025
    Hero
    Jun 16, 2020
    molson1020 wrote:
    I too recently bought the new wifi 6 router system and I am confused; didn't I just pay $700 for the AX features? Wouldn't disabling this just simply make it a non-wifi 6 router? I did try this solution and sure enough, it let me connect, but then I switched it back and it would no longer connect.
    
    Help me understand if disabling AX does not impact performance?
    Yes, it's not ideal for you to disable AX on your new AX router and will impact performance for wifi 6 devices (like iPhone 11 Pro). Instead, first try setting CTS/RTS to 2347 in Advanced...Wireless Settings at http://orbilogin.com/start.htm This fixes some wireless compatibility issues with the Orbi AX.
    
    See the Orbi AX forums for other threads specific to the AX systems: https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
Fullerdh
Aspirant
Jun 20, 2020
New Netgrear AC1200 with 3 satellites. Connected easily with Satellites, TVs, phones and iPads. Cannot connect with Alexia Ehco Dot. Get a message saying that my password is incorrect. What gives?

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Can't Connect Amazon Echo or Echo Dot To New Orbi Wifi..Help!