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Forum Discussion

tcander's avatar
tcander
Aspirant
Apr 14, 2018

Can't get Orbi to work with Circle

I have Android 8.1.0 and I can't get Orbi to work with Circle.  I open Circle app and click "Get Started".  It says make sure you are connected to your router, which I am.  So I click Next.  Then it ...
Circle
Orbi
rbk50
Troubleshooting
tcander's avatar
tcander
Aspirant
Apr 14, 2018

My firmware version is:

V2.0.1.4

model rbk50

 

I do not see any way of setting up circle via the web interface.

how do I do it that way?

 

 

raven_au's avatar
raven_au
Virtuoso
Apr 15, 2018
tcander wrote:

My firmware version is:

V2.0.1.4

model rbk50

 

I do not see any way of setting up circle via the web interface.

how do I do it that way?

 

 

I believe Circle is implemented in the recent Orbi 2.1 updates, it wasn't yet included in 2.0.

  • tcander's avatar
    tcander
    Aspirant
    Apr 15, 2018

    That is odd.  I guess there is a newer update on the website.  But I have refreshed the updates via my router's web console and it said there were no new updates:

    RouterRBR50RBR50V2.0.1.4No new firmware version available.
    SatelliteRBS50RBS50V2.0.1.4No new firmware version available.

     

    I guess I have to manually update it?

     

     

     

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 15, 2018

      Yes you have to manually download the files from NG support site if you want to use v2.1.3.4. Needs to factory reset the router and satellite after updating FW then set up from scratch. I would use IE11 or FF browsers to do this.

       

      Please be wire cable connected to the router and satellite when updating FW.

      tcander wrote:

      That is odd.  I guess there is a newer update on the website.  But I have refreshed the updates via my router's web console and it said there were no new updates:

      RouterRBR50RBR50V2.0.1.4No new firmware version available.
      SatelliteRBS50RBS50V2.0.1.4No new firmware version available.

       

      I guess I have to manually update it?

       

       

       

       

       

      • raven_au's avatar
        raven_au
        Virtuoso
        Apr 15, 2018
        FURRYe38 wrote:

        Yes you have to manually download the files from NG support site if you want to use v2.1.3.4. Needs to factory reset the router and satellite after updating FW then set up from scratch. I would use IE11 or FF browsers to do this.

         

        Please be wire cable connected to the router and satellite when updating FW.

        When I go to the Netgear web site I see v2.1.3.4 as the current release but it seems others do not

        or perhaps it's becuase it hasn't been enabled for automatic update?

         

        In any case support seems to be unaware of the availability of the new version cuasing unproductive

        exchanges.

         

        Support really need to be aware of what engineering is doing or you may lose valuable infomation ....