Circle Firmware Update Error on Orbi RBK50

Question

I just finished setting up the Orbi system and updating firmware.&nbsp; I am attempting to set up Circle.&nbsp; The first screen is about making sure you are connected to WiFi on your netgear router before you begin.&nbsp; Click next.&nbsp; Next screen is a big smiley exclaiming your router is compatible.&nbsp; "Do you want to enable Circle on your router"&nbsp; Click enable Circle. Next screen is an oh no emoji regarding my firmware being out of date.&nbsp; Would you like to update the firmware so you can enable circle.&nbsp; Yes of course.&nbsp; Dont have a choice.&nbsp; Click Yes Please&nbsp; At that point I sign in and am met with an error stating " Something went wrong.&nbsp; Firmware does not support Circle.&nbsp; Please try upgrading again.&nbsp; I have posted this on Circle.&nbsp; No response.&nbsp; Cant find someone in support to speak with at either site.&nbsp; So this is my last try before Orbi is going back.

Starbucky · Answer

You have to manually download and install firmware 2.1.2.18 for the RBR50 and RBS50. The 2.0.x firmware doesn't support Circle or wired backhaul. The autoupdate is disabled once you're on 2.1.2.18.&nbsp;&nbsp;

NCHunter · Answer

I am having the exact same issue. &nbsp;The firmware that it updated itself to after I set up the Orbi is: v2.0.1.4. &nbsp;

slbunge · Answer

I’m having the same issues. Updated to the most current firmware via the Orbi app and the Circle app won’t recognize. Please help.

NCHunter · Answer

Thank you! &nbsp;This worked for me.

markdixon12 · Answer

Will this solution work for both Mac and PC? When I called customer support they wanted be to manually download the same version I currently had, not the 2.1.2.18.&nbsp; I didn't have time to complete the call, but was curious.

Forum Discussion

Circle Firmware Update Error on Orbi RBK50

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