Connected but no internet

Would be nice if there were log files.  There is a "debug" file that can be created (from the "debug" web page:  //http:<orbi ip>/debug.htm), but I have no idea how to make sense of it.

Can you please clarify:  At one time, your Orbi WiFi names (SSID's) were "split", where 2.4G had one name (SSID) and 5G had a different SSID.  After talking to Netgear and doing a reset, is this still the case?  (As far as I know, this will be a "first" for Netgear to advise a customer to create different SSID's for 2.4G and 5G.  Will be exciting news on the forum!)

Alas, the community forum is just a collection of Orbi owners who (for one reason or another) have decided to participate.  We have no idea what steps people have taken previously, and bring various perspectives and backgrounds.  The forum is NOT "Netgear Support."  Far from it.  We are the people whose 90 days of free support have run out and try to find solutions collectively.  I, for example, am "too cheap" to sign up for GearHead. https://gearhead.netgear.com

So far, forum participants have solve most of my problems, and I am really fortunate.

A lot of Orbi problems seem to have come up before for other owners.  If we could summarize, the problem seems to be that with the new configuration, devices connect at 5G and performance is worse than when they conneced at 2.4G?

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

NG does not support the separation or splitting of the SSID. 

Has a power OFF of the ISP modem and Orbi for 30 seconds then back on with the modem first then the Orbi after that? 

How about a factory rest and walk thru the Orbi setup wizard...

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Gebla wrote:
In the past i made a split into a ssid on 2.4 and a ssid to 5 ghz because i had a problem with several devices on 5 ghz. On 5 ghz devices show connected to wifi but they get no or very slow internet.
On recommendations by Netgear i did a reset and new setup yesterday. Last night my tv (now on 5) during netflix streaming showed buffering 4 times, on 2.4 it never showed buffering. And this morning 2 different phones had no internet. Both phones where powered on during the night. Only after wifi off and on and a few minutes later the phones suddenly get internet again.
Additionally one laptop (Surface Book 1) had issues getting internet on 5 Ghz.

All the internet issues did not exist when the devices connect to 2.4.

So my wifi system is crap and does not work reliable on 5 ghz.

I do not want to do all kind of basic diagnose as i have done it already and on 2.4 i have no issues. I am happy to create log fikes for you. Please instruct me how to collect these log files.

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