I did a facory reset of my system about two weeks ago and loaded the new firmware for the system which seems to be working better. I have been able to perform spped tests on the system through the Orbi app on my Iphone until today. I keepo getting a connection failure error. I have rebooted both the modem and router and I am still having the same issue.

I received a full response from Netgear support. They are aware that their connection to OOKLA is down and they are working on it. Full message below.Thanks for contacting NETGEAR Support.The speedtest service used by our Orbi Router appears be down at the moment. We are currently working with Ookla on resolving this, and hope for it to be resolved as soon as possible.Thanks for your patience.NETGEAR Team

It is Orbi app on IOS & android.Also from Orbilogin.com web

I have had the same issue since at least 4/9/18 and I've also restarted the router, swapped the cable, connected the router to a different ISP, and upgraded my firmware to 2.1.3.4 (which for some reason the Orbi couldn't autoupdate to. I've attempted to open a ticket and was told that the appropriate teams would be informed. I also tried sending a tweet which has so far been ignored. It seems like Netgear is having an outage to the service that provides the speed test OOKLA, but it's difficult to fully determine the cause of the issue. Nevertheless, it would be nice if someone on their side actually resolved the issue prompty. Please feel free to retweet to try to get some attention for this issue. https://twitter.com/bokonon_tweets/status/983722281519099905.

I having the same issue with the app and also at my computer. Issue seem to have started soon after I installed the latest firmware.

JesseDiaz wrote:Same issue on an iphone X. Seems to have started when I updated to firmware 2.1.3.4I don’t think it’s firmware related. We’re all seeing the problem on all fw versions. Almost certainly on the NG back end.

Connection Failure on Speed Test | NETGEAR Communities

41 Replies

FURRYe38
Guru - Experienced User
Apr 17, 2018
https://community.netgear.com/t5/Orbi/RBR50-Speed-Test-Failing/m-p/1554001/highlight/true#M28617
- HighDesert
  Tutor
  Apr 18, 2018
  Speed test witking on my iPhone now. Thx for fixing
  - FURRYe38
    Guru - Experienced User
    Apr 18, 2018
    Glad it's working now. Enjoy.
Bailey12
Initiate
Apr 22, 2018
Below is the response I received from Netgear. I responded it wouldve saved may of us headaches had they mass emailed the speed test could not be conducted as they shut down that service. I'm sure my feedback was very important to them.

"Please be informed that Ookla (speed test provider) had to block Orbi requests after a flood of tests from Orbi users crashed their service.

This is the reason why the said functionality is not working from Orbi units.
We are currently working with Ookla for it to be restored the soonest possible time."

An email will be sent to you to once the service is back up.
- PaulK617
  Star
  Apr 22, 2018
  JTG. I’m on v2.1.3.4. My Orbi also didn’t recognize the update. Had to install it manually. Yes, I read from from somewhere in the community to try to change the channel first. The Orbi is set to auto by default for the 2.4 GHz bandwidth, switched that to channel 1 and restart the modem. So far it’s good, fingers crossed! If not, the last resort is factory reset and that’s no fun.

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Connection Failure on Speed Test