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brewingbrad's avatar
Jan 29, 2018

Ethernet backhaul causes crash if anything else is on the switch

I've heard of others having issues with ethernet backhaul. I suspect mine is similar. Short story: if any device other than the connection for ethernet backhaul is connected to the satellite or router, the whole system quickly crashes. I presume this is because the system can't figure out which device is for the backhaul and what's a regular old device on the network.

 

Any suggestions?

12 Replies

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  • I also had issues when I wired the satellites to the Orbi Router.  My internet connection was dropping for 10-60 secs every few minutes.  After an hour with tech support, we unplugged and just connected the satellites wirelessly and all seems good.  Of course, now the satellites are notwhere I need them to be.... hopefully the issues will get resolved and I can use the wired backhaul again.

    • danny07's avatar
      danny07
      Tutor

      Last night my Orbi developed this problem.  It had functioned flawlessly for almost 2 months.  I have one satellite connected by ethernet backhaul, and one connected wirelessly.  This morning had not internet access.  When I tried to ping the router it would not reply.  I unplugged all of the ethernet connections and it immediately began to reply.  One by one I went through unplugging my wired devices to figure out which device was causing the main Orbi to crash, and upon unplugging the ethernet backhaul to the Orbi satellite, it began responding to pings.  Strange.  It had worked fine in that configuration.  Anyway, everything is working again, as long as the ethernet isn't plugged in to the Orbi satellite.  

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Let u know how it goes. You should be able to get back haul going. Just start with the satelite, switch, router and wired PC first. Set up wireless first then wait for BLUE led, then connect LAN cable to the satellite and wait for the BLUE led to appear on the satellite. Set a IP address reservation, save and apply. Then connect the rest of the LAN network devices.

         

        You can also try the beta FW as well:

        https://community.netgear.com/t5/Orbi/Looking-for-a-select-group-of-Orbi-Community-members-that-are/td-p/1624103/jump-to/first-unread-message

         

        Ethernet back haul does work!!!


        danny07 wrote:

        Last night my Orbi developed this problem.  It had functioned flawlessly for almost 2 months.  I have one satellite connected by ethernet backhaul, and one connected wirelessly.  This morning had not internet access.  When I tried to ping the router it would not reply.  I unplugged all of the ethernet connections and it immediately began to reply.  One by one I went through unplugging my wired devices to figure out which device was causing the main Orbi to crash, and upon unplugging the ethernet backhaul to the Orbi satellite, it began responding to pings.  Strange.  It had worked fine in that configuration.  Anyway, everything is working again, as long as the ethernet isn't plugged in to the Orbi satellite.  


         

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Do you have a switch connected to the orbi? or another type of router?


    DarrenM