Firmware Update CBR40 2.3.5.30?

Question

Each time I enter my Orbi app on my iPhone, I'm prompted with a message that shows that there is an update available. The app shows that my current firmware is "2.3.5.12" and the new update is "2.3.5.30". I tap update and it goes through the motions, "Rebooting Orbi" & then waiting for it to come back online and say the update was successful, however the Orbi never rebooted. I've gone onto OrbiLogin.com to manually update the firmware, but the firmware check says that "2.3.5.12" is the most current version of CBR40's firmware available. I've gone to Netgear downloads to see if I could download "2.3.5.30" but that firmware does not exist from CBR40, the most recent release on Netgear Downloads is, "2.3.5.12".

Any idea's on why this is happening? Is there actually an update? Is it a problem with the Orbi app? Maybe displaying a yet to be released update?

P.S. Both of my satellites are also on the most current version of their respective firmware software as well.

Frankster1101 · Answer

The responses I see to this problem of updates go beyond the capabilities of most folks. I have the same issue. What I have read is in the update package is only adding new armor feature to your platform to sell you a subscription. If there is a update check feature in your hardware and it doesn’t work as they designed. Then they should offer a free case to call in and get support. Not happy with all the $$$ I have spent CBR40 &amp; 3 RBS20s. I have satellites that randomly disconnect. I have read all things to try. Move them around, made power adjustments, channel changes. At best I can keep everything connected 60-70% of the time. Pain in the ass. Sorry good concept but if you have to become a wireless router guru to keep running. It’s not worth more $$$$

FURRYe38 · Answer

What FW version do you have loaded on the CBR40 and RBS?&nbsp;Current version for the CBR is&nbsp;2.3.5.12,&nbsp;2.5.1.16 for RBS20s.&nbsp;What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router&nbsp;What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?&nbsp;Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).&nbsp;Has a factory reset on the CBR and RBS been performed since last update?&nbsp;&nbsp;IF you want or need NG support, you can open up a support ticket here:https://www.netgear.com/support/#Frankster1101&nbsp;wrote:The responses I see to this problem of updates go beyond the capabilities of most folks. I have the same issue. What I have read is in the update package is only adding new armor feature to your platform to sell you a subscription. If there is a update check feature in your hardware and it doesn’t work as they designed. Then they should offer a free case to call in and get support. Not happy with all the $$$ I have spent CBR40 &amp; 3 RBS20s. I have satellites that randomly disconnect. I have read all things to try. Move them around, made power adjustments, channel changes. At best I can keep everything connected 60-70% of the time. Pain in the ass. Sorry good concept but if you have to become a wireless router guru to keep running. It’s not worth more $$$$&nbsp;

Blanca_O · Answer

Hi LifeAsCason

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

The latest CBR40 firmware is v2.3.5.12.

The latest RBS50 firmware is v2.3.5.30.

&nbsp;

You mentioned that both of the satellites are on the most current version, may I please know the firmware version just to check?&nbsp;

&nbsp;

Regards,
Blanca
Community Team

LifeAsCason · Answer

Blanca_OHere is a screenshot of all of the firmware on my system.I can see the firmware you mentioned “ v2.3.5.30” in the NETGEAR downloads page for the RBS50 but is it not an older version that the “V2.5.1.8”? It says no new firmware for any of my devices so I’m confused.

FURRYe38 · Answer

Use a web browser and manually download the FW files from NG support site for the RBS and CBR. Apply the FW files manually using the web browser connected to the RBS first, then the CBR lastly. I would factory reset both and then setup from scratch.

LifeAsCason wrote:
Blanca_O

Here is a screenshot of all of the firmware on my system.

I can see the firmware you mentioned “ v2.3.5.30” in the NETGEAR downloads page for the RBS50 but is it not an older version that the “V2.5.1.8”? It says no new firmware for any of my devices so I’m confused.

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Firmware Update CBR40 2.3.5.30?

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