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Forum Discussion

12 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 16, 2019

    What is the Mfr and model# of the ISP modem the NG router is connected too?

    Using the mobile app or web browser? 

     

    Try a full power OFF of the ISP Modem and Orbi system for 30 seconds. Power ON the modem first and let it sync. Then power ON the RBS and RBR. Let it come to ready. 

     

    Check the FW upate with a wired PC and web browser with the RBR.

    Stallion69 wrote:

    Everytime i try to check for updates on formware, it gives me a "Firmware Check Error". I am currently on version 2.3.1.44.  Can anybody help please...

     

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Jul 17, 2019

        Alas, it seems there have been several posts recently about the Orbi "app" generating errors when trying to do a firmware update.

         

        I have little experience with the app myself.  My practice is to open a web browser and navigate to the Orbi web interface.  The app will show the IP address of the Orbi router, so I navigate to http://<ip of router>, and enter the administrative login ("admin") and password.  Under the Advanced Tab->Administration->Firmware Update, I either wait a minute for Orbi to look for updates or click on the "Check if a new firmware update is available."

         

        As a confirmed "luddite", I much prefer the web interface to the Orbi app.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jul 16, 2019
    Stallion69 wrote:

    Everytime i try to check for updates on formware, it gives me a "Firmware Check Error". I am currently on version 2.3.1.44.  Can anybody help please...

    Could you please describe how you are checking for firmware updates?  Is it using the web interface and the "Firmware Update" page under Administrarion on the Advanced Tab, or are you using the Orbi app?

     

    Thanks