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Forum Discussion
Firmware V2.5.1.22 seems to be creating problems with Orbi Satellite RBS40
Since my RBS40 updated to V2.5.1.22 the devices connected to it are frequently losing internet connection. The other satellite is still on V2.5.1.16 and works without problems. Does anybody have problems with V2.5.1.22 as well and is there a way to return back to V2.5.1.16?
34 Replies
jto74 wrote:
Since my RBS40 updated to V2.5.1.22 the devices connected to it are frequently losing internet connection. The other satellite is still on V2.5.1.16 and works without problems. Does anybody have problems with V2.5.1.22 as well and is there a way to return back to V2.5.1.16?
Can you describe how one satellite updated to 2.5.1.22? This firmware release does not appear on the Netgear support site.
To return to 2.5.1.16, download the firmware from the Netgear support site, unzip the file to extract the "img" firmware image file. Connect directly to the satellite at http://<ip of satellite> and select the bottom menu item, "Firmware Update". (in this case, "downdate")
My orbi devices seem to be updating automatically. At least I have not done it manulaly so far, but the router and one satelite are on version 2.5.1.22 whereas the other router is still on 2.5.1.16, but the system is offering an upgrade (see attached screenshot).
I will try to download the old firmware and install manually, but if it's not an official forware why is it proposed through the orbi admin page?
There have been a few posts saying their Orbis updated to a different IP address other than the official one. My systems are all on 2.5.1.16 and not one system has showed a newer firmware. However others, that possibly manually updated their firmware with another firmware, are reporting automatic updates of firmware newer than 2.5.1.16.
Recently, one user posted their Orbi showed a firmware update. However the update was an older version than what was on their router. Hopefully Netgear can chime in and explain, since this is happening more frequently. And the post mostly states issues like frequent drops of internet or WIFI, or slow speeds.
Update RBR40 to v2.5.1.22 and my RBS40 also update to that version. Have experienced nothing but intermittent internet since. Spent the last 6 hours trying to troubleshoot and have since downgraded to v2.5.1.16, but am still experiencing intermittent internet outages. The entire point of the Orbi is to provide internet service. I could care less about Alexa services if it breaks internet services.
We'll see how it goes, but I manually blocked downloads.netgear.com in an attempt to keep automatic updates from downloading.
jto74 wrote:Since my RBS40 updated to V2.5.1.22 the devices connected to it are frequently losing internet connection. The other satellite is still on V2.5.1.16 and works without problems. Does anybody have problems with V2.5.1.22 as well and is there a way to return back to V2.5.1.16?
I've exactly the same issue with the RBS40 under firmware version V2.5.1.22. It seems to me the Orbi system is no longer reliable.
Issue: Intermittently losing internet connection even though the backhaul status is good.
Device:
Model Name Device Name Current Version Status
Router RBR40 RBR40 V2.5.1.22 No new firmware version available.
Satellite RBS40 Orbi Satellite-1 V2.5.1.22 No new firmware version available.
Has a factory reset and setup from scratch been performed since last update?
This question may not have been raised:
Of all the systems I have installed and maintain, I have never seen an AUTOMATIC update performed. I just get a notification that a new firmware is available and choose whether to install it or not. I also find no setting in the GUI or app to approve automatic settings. So how is this happening to certain users? Am I missing something or are these users seeing the update and allowing it?
Agreed - I have had to place my cable router back in service to provide DNS and then put the Orbi back into AP mode. This has provided some level of stability, but greatly underutilizes the Orbi feature-set.
Has a factory reset and setup from scratch been performed since last update?
kpretlaw wrote:Agreed - I have had to place my cable router back in service to provide DNS and then put the Orbi back into AP mode. This has provided some level of stability, but greatly underutilizes the Orbi feature-set.
Hi, also my Orbi RBR 40 (connected to RBW30 satellite) has updated to v2.5.1.22 too and since that I have some connections problem.
GCassulo wrote:Hi, also my Orbi RBR 40 (connected to RBW30 satellite) has updated to v2.5.1.22 too and since that I have some connections problem.
Obviously the v2.5.1.22 has issue and just try to manually restore the v2.5.1.16 then unplug both devices for awhile. If that still doesn't work, then you may have to reset the devices, although I doubted if the resetting process according to the manual is actually work as I tried the reset and my experience was all the old setting, including device name, SSID and even password, were still there afterward. But at that time the firmware version was the one before v2.5.1.16 so hopefully they have fixed the issue.
Today i have downgraded my RBR40 firmware from V2.5.1.22 to V2.5.1.16.
After reboot in Firmware update section I see that there is a new version V.2.5.1.22 but if I looking for it on Netgear site I can't find it.
Where came from this verision ?
On the site the latest fw are: 2.6.1.36 and 2.6.1.38 for the sattelite: https://www.netgear.com/support/product/rbk40.aspx#RBR40%20Firmware%20Version%202.6.1.36
- Hi. I am facing exactly the same issue. How was it resolved?
This firmware V2.5.1.22 is a older firmware at this point just install 2.6.1.38.
