Forum Discussion
Has anyone returned to costco after 90 days? The disconnects are killing me....
Keep going through the firmware updates, but daily I have to unplug and restart the system to reconnect. VERY frustrated....
13 Replies
new fw has just been released to auto update , try it first and factory reset after its fully updated and manually re enter any data needed and test
if its still an issue after that contact me and i can help you get it escalated and rma if needed
pete
- I am wondering the same thing, wonder if they would even offer a store credit at this point. My unit has turned into an expensive magenta dim flashlight.
same for you above , if the latest fw doesnt fix your issue plas message me and i will help you escilate it and get rma if needed
Yes, I am willing to try anything at this point. What do you need me to do? I am already on the BETA firmware.
To answer my own question: yes, you can return to Costco within a year. They took it back at over 6 months with no questions. Love Costco.
Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.
Bought new Eero Pro - set up in about 10 minutes. Had one issue, called support 7PM EST, immediately spoke with a knowledgeable, super-cool guy who helped with my issue. The interface is super slick. Miss all the ethernet ports of the orbi but I'll deal with that. Much rather have reliable internet!
jj777 wrote:
Never got anywhere with Netgear support - by phone or via forum. Got tired of wasting so much time on this. The offer to help on this forum was a dead end.
sorry but thats just bullshyt
you never msg me , nor anything else , i offered you help yet you never contacted me at all
seems some just dont want help but would rather just complain
Really?
No response to this last one...
Thank you again for your help.
I am still with daily disconnects.
Support case #28641XXX.
serial: XXXXX
Purchase Costco: 12/16/2016
Firmware V1.11.0.20
Adjusted settings based on support recommendations.
Still with near daily disconnects from Comcast internet - need to restart for reconnection.
Re: Daily disconnectshi
no real easy fix atm as far as i know
i can help get you case escilated to tech level 3 if you wish which will end up with an rma so you can return if its a proven fault
just need some details from you
eg
short history of performance and issues along with fw version and serial numbers , purchase date , email address etc , as much detail as possible and i will forward to the correct department and they will contact you
cheers
