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Help, please Orbi rbk50
Hello, please help.
My Internet connection works perfectly fine.
I have a Arris surfboard modem SB 6141.
When I set up the Orbi, no matter what I do, it won’t connect to the Internet.
It pushes the signal throughout the house, but you can’t access the Internet.
I have factory reset the Orbi and the satellite four times and total without any luck. Each time, trying to go through the set up.
I purchased it on Amazon as a warehouse deal. When I called neck here for support, they noted that they would not help because it’s not brand new.
I read through the forms, and everything that I tried to troubleshoot won’t fix the issue.
I have Comcast/Xfinity as my Internet service provider.
Does anyone have any ideas?
I also tried doing the advance set up on orbi.net website- no luck.
My Internet connection works perfectly fine.
I have a Arris surfboard modem SB 6141.
When I set up the Orbi, no matter what I do, it won’t connect to the Internet.
It pushes the signal throughout the house, but you can’t access the Internet.
I have factory reset the Orbi and the satellite four times and total without any luck. Each time, trying to go through the set up.
I purchased it on Amazon as a warehouse deal. When I called neck here for support, they noted that they would not help because it’s not brand new.
I read through the forms, and everything that I tried to troubleshoot won’t fix the issue.
I have Comcast/Xfinity as my Internet service provider.
Does anyone have any ideas?
I also tried doing the advance set up on orbi.net website- no luck.
- I found a solution- return and get google wifi
7 Replies
You didn't say whether you restarted your modem. You need to do that before powering up the Orbi, otherwise it might not pick up an IP address. It would be still looking the mac address on your previous router.
- Thanks for the response. I have restarted the modem about 10 times at this point
What are you using to set up the Orbi? (web interface on desktop/laptop? Orbi "app" on???)
Over ethernet connection or WiFi?
When the Orbi is powered up, not connected to the modem, a web browser will or will not connect to the Orbi WiFi (SSID) usiing the password on the label?
Sorry for the barrage of questions. This is a puzzle to unravel.
