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I just got off the phone with their support, which was useless
I just got off the phone with their support, which was useless. They told me to separate my network and rename them different names for the 2.4GHz and 5.2Ghz bands. I have a boatload of devices connected to my network, I am not going to go through and reconfigure everything and reconnect them all with different SSIDs. I spent $250 rekeying my locks to this stupid lock and now they tell me it won't work unless I separate the networks. That and the bluetooth barely works either.
I am just livid, I have no idea why it is so favorably reviewed, they must be paying reviewers. I'm out a bunch of $$$ even if I return the thing,
It is not that difficult to make it work, I have dozens of devices that work just fine with my Orbi without any gyrations. Ultraloq just has lousy programming.
Yes, it's really annoying to have to dig for tweaks anymore. It's just not that hard to code for.
Anyway, I also thought about turning off SSID broadcast on the 5GHz network yesterday. By itself it still didn't work. What did work was also turning off 20/40MHz coexistence, essentially favoring the 2.4GHz network. Together, that finally worked. What a pain.
Thanks for taking the time to try to help. I forwarded the solution that worked for me to them, but you should definitely hit them up for a contract to improve their product and customer experience.
9 Replies
Aside from venting, it is not clear (to me) what the purpose of this post is. Does an error code appear during the WiFi setup process?
It would help to know which specific Orbi system is installed. Some are a lot easier to manage these "2.4G WiFi Issues" with than others.
- I have a houseful of network connected devices. Dozens. I have had no issues managing other 2.4GHz devices, just this lock. There is no error code. That would have been some help at least. It just times out and displays a message that it failed and I should check my network.
However, after the disappointing conversation with their phone support, I got an email with a much more logical suggestion. Great idea actually (other than recoding the app for better network handling), whitelist the lock's MAC on the 2.4GHz and blacklist it on the 5GHz band. Haven't had a chance to try it yet, but I will let you all know if it works.I believe you will find that Orbi has no mechanism to whitelist a device on one channel and blacklist it on the other channel.
Would be really useful to know which specific Orbi model you have.
