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pawan2003's avatar
pawan2003
Initiate
Mar 24, 2020
Solved

Intermittent disconnection of wifi after upgrading firmware to 2.5.1.8

Hi All!

Ever since I upgraded my firmware to version 2.5.18, my wifi seems to disconnect frequently. This is particularly felt while using apple products. Also, my phone and ipad tend to connect directly to the router instead of the satellite located close by.

  • Retired_Member's avatar
    Retired_Member
    Mar 24, 2020

    pawan2003 wrote:

    Hi All!

    Ever since I upgraded my firmware to version 2.5.18, my wifi seems to disconnect frequently. This is particularly felt while using apple products. Also, my phone and ipad tend to connect directly to the router instead of the satellite located close by.


     2.5.18 has issues....get rid of it

     

    Why did you upgrade?

7 Replies

  • Retired_Member's avatar
    Retired_Member

    pawan2003 wrote:

    Hi All!

    Ever since I upgraded my firmware to version 2.5.18, my wifi seems to disconnect frequently. This is particularly felt while using apple products. Also, my phone and ipad tend to connect directly to the router instead of the satellite located close by.


     2.5.18 has issues....get rid of it

     

    Why did you upgrade?

    • pawan2003's avatar
      pawan2003
      Initiate

      Thanks! I downgraded the firmware to 2.3.5.30 and the network stabilized.

      • Retired_Member's avatar
        Retired_Member

        pawan2003 wrote:

        Thanks! I downgraded the firmware to 2.3.5.30 and the network stabilized.


        Nice work.

         

        Tip:  If your system is working it's best to leave it alone.  NG will auto-push any that contain critical updates.

         

        Stay safe.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

     

    Has a factory reset and setup from scratch been performed since last FW update? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

     

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

     

    Above suggestions working:
    https://community.netgear.com/t5/Orbi/Throttling-Devices-RBK53/m-p/1858561/highlight/true#M81925
    https://community.netgear.com/t5/Orbi/Orbi-model-RBR50-keeps-dropping-connection-during-Zoom-calls/m-p/1874136/highlight/true#M84647


    pawan2003 wrote:

    Hi All!

    Ever since I upgraded my firmware to version 2.5.18, my wifi seems to disconnect frequently. This is particularly felt while using apple products. Also, my phone and ipad tend to connect directly to the router instead of the satellite located close by.


     

    • Retired_Member's avatar
      Retired_Member

      FURRYe38 wrote:

       

      Has a factory reset and setup from scratch been performed since last FW update? 

       

      factory resets are for loss password