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nwong's avatar
nwong
Aspirant
Feb 26, 2020

Internet disconnecting every 2 minutes

Just today, my internet has been disconnecting every 2 minutes on average. It disconnects for about 10-20 seconds and then reconnects back. I restarted my orbi router and satellites multiple times already and the problem still occurs. The firmware is up to date.

8 Replies

  • Retired_Member's avatar
    Retired_Member
    Feb 26, 2020

    what FW are you running and how did you get it?

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 26, 2020

    Modem you're connected to?

    Is the wifi dropping or are you just getting "internet not available" notice?

    Is it happening on hardwired devices too? 

    And if its only to the wireless is it certain satellites that are dropping? 

    • nwong's avatar
      nwong
      Aspirant
      Feb 27, 2020
      plemans wrote:

      Modem you're connected to?

      Is the wifi dropping or are you just getting "internet not available" notice?

      Is it happening on hardwired devices too? 

      And if its only to the wireless is it certain satellites that are dropping? 


      The modem is the one provided by my ISP

       

      The wifi just goes offline for a couple seconds

       

      Happens to all devices (wired and non wired)

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Feb 27, 2020

        Questions on this forum are usually pretty specific for a reason.  Knowing the brand and model of modem allows people to determine if it is a "modem", a "router/modem", or a "modem/router/wifi" box.

         

        How the internet failure is detected is also key.  i.e. the specific error message being displayed?  any "colors" showing up on the Orbi?

        So, "WiFI goes off" is not consistent with "happens to all devices (wired and non wired)"

         

        Are you managing the Orbi using the web interface (web browser) or using the Orbi "app"?

  • Retired_Member's avatar
    Retired_Member
    Feb 27, 2020

    The one thing that amazes me with posts like this is that the history of the network is not addressed.  The critical question I believe would be "how long have you had your Orbi".."has it every worked before?",..."what changes if any have you done or are aware of, such as FW updates, modems, ISP, etc.".

     

    Without this info, most assume the problem is with some sort of device along the chain, which may be correct.  However in most cases, IF the network was working fine and then one day with no action by the user it stopped, well there you go.