Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?

Hi, All, This has been brought up already to engineers. We will get back to you guys for any updates. Regards, Blanca Community Team

The link rate is showing up where? (Orbi "app" on iPhone or Android?) Another way to check is enable telnet access on the Orbi "debug" page (http://<ip of orbi>/debug.htm). Then, telnet to the Orbi using "admin" and the admin password, and type in satelliteinfo.wifi This will show the link rate.

Yes, on the Orbi app on both iphone and Ipad. See screenshot attached.

You will probably get a more informed response on the Orbi App forum. Many of us on this forum prefer the web interface and have little experience with the "app".

Link Rate issue after firmware update?

20 Replies

CrimpOn
Guru - Experienced User
Aug 14, 2019
The link rate is showing up where? (Orbi "app" on iPhone or Android?) Another way to check is enable telnet access on the Orbi "debug" page (http://<ip of orbi>/debug.htm). Then, telnet to the Orbi using "admin" and the admin password, and type in

satelliteinfo.wifi

This will show the link rate.
- rp2955
  Aspirant
  Aug 14, 2019
  Yes, on the Orbi app on both iphone and Ipad. See screenshot attached.
  - CrimpOn
    Guru - Experienced User
    Aug 14, 2019
    You will probably get a more informed response on the Orbi App forum. Many of us on this forum prefer the web interface and have little experience with the "app".
FURRYe38
Guru - Experienced User
Aug 14, 2019
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
rp2955 wrote:
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?
- rp2955
  Aspirant
  Aug 14, 2019
  No, I have not performed a factory reset and setup from scratch after the FW upgrade. I did reboot the RBR and all satellites last night just to see if that would clear out the link rates and refresh. However, I still see the funky link rates with the devices connected to the satellites. I don't see the same link rate issue with devices connected to the RBR however. In both cases, my speeds seem to be the same as before the FW upgrade so I am assuming it's an app glitch?
  - FURRYe38
    Guru - Experienced User
    Aug 14, 2019
    Possibly. A factory reset maybe needed to check and confirm. If this doesn't change anything, I would notifiy NG support.
Anonymous
Aug 26, 2019
rp2955 wrote:
Hey all, just recently updated my RBR50 and 2 RBW 30s to the latest firmware. When I check them in the Orbi App, the link rates seem to be screwed up. For example, most of the link rates are showing numbers like 111225Mbps. The satellites seem to be performing fine. Any thoughts?
The subject of this post is .."Link Rate issue after firmware update?"

Has anyone addressed what Orbi FW we're talking?
- rp2955
  Aspirant
  Aug 26, 2019
  The satellites are on V2.3.5.6 and router is on V2.3.5.30.
  - Anonymous
    Aug 26, 2019
    rp2955 wrote:
    The satellites are on V2.3.5.6 and router is on V2.3.5.30.
    V2.3.5.30 for the router is known to have issues.
    
    And how did the update come about? Did you do it?

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Link Rate issue after firmware update?