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Local IP connectivity to router apparently dead while WiFi still working
Hello,
This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the router... To emphasise what is below, WiFi is fine, would not need tweaking and I couldn't anyway (web interface down).
Scenario is this:
- Woke up to no external routing after 8 months of happy Orbis
- No other routers on network, cable modem only, also tested with modem off
- Router and Satellite WiFi APs are both connectable from WiFi devices - verified by AP MAC
- Router and Satellite do pair/connect to each other successfully and offer unified LAN as it should e.g. satellite IP pingable when connected to router AP or Satellite AP
- identical behaviour regardless of which WiFi AP/MAC I am connected to e.g. ping responses or lack of responses
- router web interface no response
- router ping no response
- router port scan shows only 20005 open
- tried Telnet on Port 23 just in case I'd left it open by accident... Nothing, as expected, as I was sure it was closed.
- router and satellite restarted several times
Does this make any sense? I had not even logged into the web interface to make any changes for many, many months. Something has seriously gone wrong. Auto updating firmware was on, I think, maybe. Or maybe it was auto version checking on the web panel - don't remember....
Any help very appreciated!
This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the router... To emphasise what is below, WiFi is fine, would not need tweaking and I couldn't anyway (web interface down).
Scenario is this:
- Woke up to no external routing after 8 months of happy Orbis
- No other routers on network, cable modem only, also tested with modem off
- Router and Satellite WiFi APs are both connectable from WiFi devices - verified by AP MAC
- Router and Satellite do pair/connect to each other successfully and offer unified LAN as it should e.g. satellite IP pingable when connected to router AP or Satellite AP
- identical behaviour regardless of which WiFi AP/MAC I am connected to e.g. ping responses or lack of responses
- router web interface no response
- router ping no response
- router port scan shows only 20005 open
- tried Telnet on Port 23 just in case I'd left it open by accident... Nothing, as expected, as I was sure it was closed.
- router and satellite restarted several times
Does this make any sense? I had not even logged into the web interface to make any changes for many, many months. Something has seriously gone wrong. Auto updating firmware was on, I think, maybe. Or maybe it was auto version checking on the web panel - don't remember....
Any help very appreciated!
- Good sanity testing fundamentals, thank you, although I have fixed this. I believe that I have revealed what can be used to diagnose the exact problem in this upgrade.
Repeated resets, repeated FW upgrades to the latest all achieved nothing. But, I immediately restored settings everytime, as per sensible guidance here. It should not have been a problem, but it was. This 'restored' the problem that the firmware introduced. This begins to make the problem isolatable by Netgear.
So, I manually created my complex DHCP fixed structure and my SSID details. And it works now. Between devices and Orbi units. I should not have to do this.
This means that something in the configuration structure does not port well between these firmware versions. I presume it has something to do with routing/iptables that this new App Armor thing has poorly implemented, regardless of whether it is enabled(!) (I do and did not have it enabled).
None of this is good news. I have two ruined days. And I would be irrational to trust my Netgear equipment. The scenario if I were travelling would be worse. If you have a NAS, an inward VPN, CCTV, alarms, Ring doorbells, Arlo or are just a modern user, you cannot trust a system or manufacturer that will destroy your network whenever it wants.
I am furious.
47 Replies
- I should also have added that a Fing network scan does find the router IP and name it as a Netgear router based on the MAC (there is only the Orbi pair of Netgears).
I guess this means the ARP tables are all correct and the router is announcing itself on its IP address correctly, despite the problems... What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Was the FW updated last nite?
Were seeing some that are receiving FW updates and seems the auto update is not working correctly. I would manually download v44 FW files and install them again to the system using IE11 or Firefox browser. Then factory reset once more and setup from scratch. Do a Backup config to file for safe keeping.
Testyblahblah wrote:
Hello,
This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the router... To emphasise what is below, WiFi is fine, would not need tweaking and I couldn't anyway (web interface down).
Scenario is this:
- Woke up to no external routing after 8 months of happy Orbis
- No other routers on network, cable modem only, also tested with modem off
- Router and Satellite WiFi APs are both connectable from WiFi devices - verified by AP MAC
- Router and Satellite do pair/connect to each other successfully and offer unified LAN as it should e.g. satellite IP pingable when connected to router AP or Satellite AP
- identical behaviour regardless of which WiFi AP/MAC I am connected to e.g. ping responses or lack of responses
- router web interface no response
- router ping no response
- router port scan shows only 20005 open
- tried Telnet on Port 23 just in case I'd left it open by accident... Nothing, as expected, as I was sure it was closed.
- router and satellite restarted several times
Does this make any sense? I had not even logged into the web interface to make any changes for many, many months. Something has seriously gone wrong. Auto updating firmware was on, I think, maybe. Or maybe it was auto version checking on the web panel - don't remember....
Any help very appreciated!- Thank you. Yes. Update ruined everything. Awful amateur incompetence from Netgear. Appalling.
Just discovered laptop on 5ghz works with full IP access to router.
5ghz tablet connects to WiFi, but with identical router IP issues to the 2.4ghz phones. Laptop made me think about WPA stuff, so I deleted SSID on phone and readded. Still problematic.
Probably their new Netgear Access security nonsense ruining everything. That is actually disabled, and the equivalents are too.
Disgraceful.
The router can't actually see the satellite firmware version either. Even though turns out the satellite had also auto upgraded. 'Config Sync' problem for satellite status now on Attached devices page, even though it supposedly works.
I don't want a Netgear again. So unprofessional.Cna connect any wired PC or laptop to the satellite and update the FW there.
I just get this on on a RBK50 last nite. No issues.
Tr ya factory reset of the system and setup from scratch. Besure your using default Wifi configuration. No separation of SSIDs is supported on Orbi.
Good Luck.
Modem is relevant to the situation. Need to check to see what modem configuration is being used and what kind of modem. Since your modem already has a router and wifi built in and you have it in full bridge mode, then this wouldn't effect it if it's in full modem mode.
It does sound like someting interior to the RBR is broke due to this update and needs to be addressed by NG support. I would ask for an RMA. Hopefully the moderator will help to solve this.
Good Luck.
I just got the latest firmware as well and am experiencing the same issue.
I used to be able to use Splashtop to remote connect to my desktop computer from my iPad or iPhone. Now, it thinks I’m on a different network and won’t let me connect.
If I use my cell phone service and connect to VPN, I can use Splashtop without issue.
>> If I use my cell phone service and connect to VPN, I can use Splashtop without issue.
This means that the router is working fine and there's a wireless communication problem with the Satellite.
Try this and see if Splashtop works again:
- Use a wire backhaul between the Router and Satellite
- or -
- Disconnect the iPhone/iPad from the Satellite and reconnect to the Rotuer
If Splashtop works, you might want to go back to v210 and lock it down until the next version comes out.
I would start a new thread and see if we can help you get your system running.
bym051d wrote:
I just got the latest firmware as well and am experiencing the same issue.
I used to be able to use Splashtop to remote connect to my desktop computer from my iPad or iPhone. Now, it thinks I’m on a different network and won’t let me connect.
If I use my cell phone service and connect to VPN, I can use Splashtop without issue.
Thanks for the information. It really saved me!!
Testyblahblah wrote:
Hello,
This morning our routing stopped working. WiFi still functions. I am not a networking amateur and have custom DHCP range and numerous fixed allocations set and so do not want to just reset the router... To emphasise what is below, WiFi is fine, would not need tweaking and I couldn't anyway (web interface down).
Scenario is this:
- Woke up to no external routing after 8 months of happy Orbis
- No other routers on network, cable modem only, also tested with modem off
- Router and Satellite WiFi APs are both connectable from WiFi devices - verified by AP MAC
- Router and Satellite do pair/connect to each other successfully and offer unified LAN as it should e.g. satellite IP pingable when connected to router AP or Satellite AP
- identical behaviour regardless of which WiFi AP/MAC I am connected to e.g. ping responses or lack of responses
- router web interface no response
- router ping no response
- router port scan shows only 20005 open
- tried Telnet on Port 23 just in case I'd left it open by accident... Nothing, as expected, as I was sure it was closed.
- router and satellite restarted several times
Does this make any sense? I had not even logged into the web interface to make any changes for many, many months. Something has seriously gone wrong. Auto updating firmware was on, I think, maybe. Or maybe it was auto version checking on the web panel - don't remember....
Any help very appreciated!Be sure to save off a new backup config to file after new FW has been loaded and your system is setup.
scofficial wrote:
Thanks for the information. It really saved me!!
Thanks for the information. It really helped me!!
