Manufacturer Refurbished RBK50 Serial number already used

Thank you! I'll try the phone number

I sent an email to customer service 4 times with all of the required information but no reply to any of them. I even spoke to a customer service person on the phone and they seemed unable to help. They said I had to email customer service with proof of purchase, when I explained I had already done this 4 times they still seemed unable to help and said a  supervisor would clear this up within a day. 5 Days later and still no progress. Not having much luck with this one.

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LeRoyDL wrote:

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

 

Thanks!

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Please PM a moderator to fix this for you. Blanca_O is the best I know! :)

I agree with ekhalil.

The best support was from Blanca_O and Christian_R both Netgear moderators you will see in the previous posts on this topic.

Thanks to both of them and I hope you get the problem resolved!

If you don't hear from any forum moderator this week,  I would open up a profile here and add the product to your profile and then log a support ticket:

https://www.netgear.com/mynetgear/registration/login.aspx

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LeRoyDL wrote:

I have the same issue with one I purchased just days ago. What is the properly way to resolve this? PM? Phone call? Email?

 

Thanks!

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