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huntewe's avatar
huntewe
Aspirant
May 08, 2019
Solved

Multiple problems- RBR-50

I JUST SET UP THE ORBI RBR50 DEVICE AND I CANNOT GET MY PELOTON APP OR PANDORA TO RUN ON MY IPHONE WHEN I CONNECT TO THE ORBI NETWORK.  ANY SUGGESTIONS?

  • SW_'s avatar
    SW_
    May 10, 2019
    huntewe wrote:

    The Orbi system was in router mode, I changed it to AP Mode.  No difference.  I turned off the wifi on Uverse router and it is now working.

    Just curious, did you happen to use the _same_ SSID for both Uverse router and Orbi?

8 Replies

  • SW_'s avatar
    SW_
    Prodigy
    May 09, 2019
    huntewe wrote:

    I JUST SET UP THE ORBI RBR50 DEVICE AND I CANNOT GET MY PELOTON APP OR PANDORA TO RUN ON MY IPHONE WHEN I CONNECT TO THE ORBI NETWORK.  ANY SUGGESTIONS?

    Is DNS working?  For example, does YouTube app work?

    • Chuck_M's avatar
      Chuck_M
      Mentor
      May 09, 2019

      You may want to start at the beginning so people can help you.  Technical experts need more information such as:

       

      What type cable modem are you connected to?

       

      What firmware does your RBR50 have?

       

      How many satellites do you have?

       

      Does your phone really connect to Orbi or do you just think it is?

    • huntewe's avatar
      huntewe
      Aspirant
      May 09, 2019

      Yes, Youtube app runs fine.  Peloton will start but the on demand videos will not play.  Pandora also starts but music doesnt play.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 09, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    huntewe wrote:

    I JUST SET UP THE ORBI RBR50 DEVICE AND I CANNOT GET MY PELOTON APP OR PANDORA TO RUN ON MY IPHONE WHEN I CONNECT TO THE ORBI NETWORK.  ANY SUGGESTIONS?

     

    • huntewe's avatar
      huntewe
      Aspirant
      May 10, 2019

      I verified the firmware is at the most recent version (2.3.1.60)  I have a UVerse router, model 5268acfxn.

       

      The Orbi system was in router mode, I changed it to AP Mode.  No difference.  I turned off the wifi on Uverse router and it is now working.

       

      thanks for your help

      • SW_'s avatar
        SW_
        Prodigy
        May 10, 2019
        huntewe wrote:

        The Orbi system was in router mode, I changed it to AP Mode.  No difference.  I turned off the wifi on Uverse router and it is now working.

        Just curious, did you happen to use the _same_ SSID for both Uverse router and Orbi?