I have the RBR50 with 3 RBK50 satellites. Recently the RBR50 (router) disconnects from the satellites and I have a flashing white ring on the RBR50. It is now doing this regularly and it causes my wi-fi to drop. I updated after this started happening to the latest firmware hoping that would help - it hasn’t. I can’t believe for an item the price this is that you only get 90 days support and that the stability is so naff! Any ideas? Other than it becoming a paperweight?

The Orbi router LED ring pulsing white indicates that the router is in factory default mode. This page lists the meaning of the power and ring LED's for Orbi router and satellite: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean Once an Orbi has been configured and synced to three satellites, it is only supposed to return to factory mode if it has been "reset to factory" by holding a paperclip in the tiny reset hole until the power LED turns solid orange and then begins flashing orange. If you have not caused this, then something is seriously wrong. There is one other condition that causes a pulsing white ring: applying a configuration or updating firmware. For this to happen over and over also indicates "something wrong." When reset to factory, the SSID returns to the one printed on the label and it no longer connected to the satellites, so your Wi-Fi network will be "gone" until it is reconfigured and resynced. How long have you had the Orbi and where was it purchased from?

What FW is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? Is the Orbi system operating in Router or AP mode? What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many? What WPA security modes are you using? Try enableding Beamforming and MIMO. Alisdair73 wrote: I have the RBR50 with 3 RBK50 satellites. Recently the RBR50 (router) disconnects from the satellites and I have a flashing white ring on the RBR50. It is now doing this regularly and it causes my wi-fi to drop. I updated after this started happening to the latest firmware hoping that would help - it hasn’t. I can’t believe for an item the price this is that you only get 90 days support and that the stability is so naff! Any ideas? Other than it becoming a paperweight?

It was purchased from amazon in sept 2017. It was ok until recently

Firmware 2.3.0.32 on router and the 3 satellitesOrbi in ap modeRouter is draytek 2650Home is 3000sq ft on one level with fairly thick walls in places hence 3 satellites 1st satellite is now only 2m from router! As it sometimes dropped at 8mMimo and beamforming enabledChannels auto will change1 Wifi neighbour for security purposes runs our security

You did not mention doing a "factory reset" after updating to the latest firmware?

Netgear orbi RBR50 disconnection | NETGEAR Communities

14 Replies

CrimpOn
Guru - Experienced User
Mar 13, 2019
The Orbi router LED ring pulsing white indicates that the router is in factory default mode. This page lists the meaning of the power and ring LED's for Orbi router and satellite: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

Once an Orbi has been configured and synced to three satellites, it is only supposed to return to factory mode if it has been "reset to factory" by holding a paperclip in the tiny reset hole until the power LED turns solid orange and then begins flashing orange. If you have not caused this, then something is seriously wrong. There is one other condition that causes a pulsing white ring: applying a configuration or updating firmware. For this to happen over and over also indicates "something wrong."

When reset to factory, the SSID returns to the one printed on the label and it no longer connected to the satellites, so your Wi-Fi network will be "gone" until it is reconfigured and resynced.

How long have you had the Orbi and where was it purchased from?
- Alisdair73
  Aspirant
  Mar 14, 2019
  It was purchased from amazon in sept 2017. It was ok until recently
FURRYe38
Guru - Experienced User
Mar 13, 2019
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?

Try enableding Beamforming and MIMO.

Alisdair73 wrote:

I have the RBR50 with 3 RBK50 satellites. Recently the RBR50 (router) disconnects from the satellites and I have a flashing white ring on the RBR50. It is now doing this regularly and it causes my wi-fi to drop. I updated after this started happening to the latest firmware hoping that would help - it hasn’t. I can’t believe for an item the price this is that you only get 90 days support and that the stability is so naff! Any ideas? Other than it becoming a paperweight?
- Alisdair73
  Aspirant
  Mar 14, 2019
  Firmware 2.3.0.32 on router and the 3 satellites
  Orbi in ap mode
  Router is draytek 2650
  Home is 3000sq ft on one level with fairly thick walls in places hence 3 satellites
  1st satellite is now only 2m from router! As it sometimes dropped at 8m
  Mimo and beamforming enabled
  Channels auto will change
  1 Wifi neighbour for security purposes runs our security
  - CrimpOn
    Guru - Experienced User
    Mar 14, 2019
    You did not mention doing a "factory reset" after updating to the latest firmware?
gegger
Aspirant
Mar 21, 2019
I was out on a business meeting overnight and i get a message form my wife no internet and the orbi rbr50 had a white flashing light on top. I had her plug directily into my cable modem and internet was on. Came home this morn and reboteed everythinginsequence and could not get it to hook up to the internet. finally i did a factory reset and and goit to come back online and recognized the satellites. I agree thisis a very fast router. but i am quickly losing confidence in reliability. I am current on firmware, but still having lapse in internet. My wife cannot use zoom wireless as it freezes when it drops internet. Hence i was going to set up backhaul this weekend, but now i am considering scrapping the whole system. less than 6 months old and a helluva investment with the orbivoice. I have google wifi on the shelf never had a problem with it when in use. My down load speeds on spectrum hardwired 4-500 mbs, wireless when the orbi is connected 125-135 mbs. any suggestions appreciated beore i throw in the towel gegger
- FURRYe38
  Guru - Experienced User
  Mar 21, 2019
  https://community.netgear.com/t5/Orbi/Orbi-setting-up-backhaul-with-spectrum/m-p/1723585#M56091
  
  gegger wrote:
  
  I was out on a business meeting overnight and i get a message form my wife no internet and the orbi rbr50 had a white flashing light on top. I had her plug directily into my cable modem and internet was on. Came home this morn and reboteed everythinginsequence and could not get it to hook up to the internet. finally i did a factory reset and and goit to come back online and recognized the satellites. I agree thisis a very fast router. but i am quickly losing confidence in reliability. I am current on firmware, but still having lapse in internet. My wife cannot use zoom wireless as it freezes when it drops internet. Hence i was going to set up backhaul this weekend, but now i am considering scrapping the whole system. less than 6 months old and a helluva investment with the orbivoice. I have google wifi on the shelf never had a problem with it when in use. My down load speeds on spectrum hardwired 4-500 mbs, wireless when the orbi is connected 125-135 mbs. any suggestions appreciated beore i throw in the towel gegger

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Netgear orbi RBR50 disconnection