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Netgear Orbi RBR50 not visible to Fujitsu ScanSnap ix1600
Hi,
I have a very strange and peculiar issue.
I have a Netgear Orbi RBR50 router with three satellites. The WiFI SSID is visible and 40-50 devices around my house are able to connect to this mesh system, including my Fujitsu ScanSnap ix1600.
Yesterday, this scanner stopped connecting to my home network and despite trying all my best, I just couldn't find my WiFi SSID in the available network list within the scanner, while it's able to see other network SSIDs and connect to them.
I have now reset both my Oribi and the Scanner to factory settings and all my devices at home have reconnected to the Orbi router/satellites, but the scanner is still not able to see my WiFi SSID from the Orbi system, but only able to see other WiFi SSIDs.
It's rather puzzling and I wondered if anyone could shed some light?
Regards,
Mervin
Maybe I have a solution, or at least it worked for me
I had the same problem as all of you, my is ORBI RBR50 with a satellite Firmware V2.7.4.24 and Scasnap iX1600 with the latest firmware version available I don't know the version.
Here is the my solution.
In Advanced Setup -> Wireless Setting -> Advanced Wireless Settings (2.4GHz b/g/n)
I unchecked (disabled) , "Enable WMM (Wi-Fi multimedia) settings"
"Enable 20/40 MHz Coexistence" was already unchecked (disabled) from the start.
I haven't touched the other settings:
CTS/RTS Threshold 2347
Preamble Mode "Short Preamble"
Transmit Power Control "100%"It worked for me, in the sense that as soon as I unchecked (disabled) "Enable WMM (Wi-Fi multimedia) settings" the scansnap finally connected to the router.
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With every other device connecting automatically, the scanner appears to be the problem.
My first thought is to use the Chat option on the Fujitzu web page and talk to Fujitzu support:
https://www.fujitsu.com/us/products/computing/peripheral/scanners/soho/ix1600/
I thought "Maybe it is in Direct Connect mode rather than WiFi mode." But, if it connects to other WiFi networks, that should not be the case.
How about it being "blocked" by the Orbi Access Control? Nope. Blocked devices still see the Orbi WiFi.
This is a real stumper.
First forget the Orbi network in the scanner and set it up from scratch again. Sometimes devices remember and expect specific wifi config settings beyond just the SSID and password, then unable to reconnect.
If that doesn't work then to help connect your scanner, try setting your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:
- Go to the web admin portal at http://orbilogin.com/
- Click to the Advanced tab, Advanced left menu, Wireless Settings
- Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
- Press Apply
See if that helps. If problems still persist, next try disabling AX mode for the 2.4Ghz band:
- Go to http://orbilogin.com/
- Click to the Advanced tab, Setup left menu, Wireless Setup
- Uncheck "Enable 2.4G" under the top Enable AX section
- Press Apply
Thanks Mikey.
The CTS/RTS threshold is already set to 2347 for both 2.4hz and 5Ghz networks.
I am not able to find the 'Enable AX' section under Advanced tab > Wireless Setup! Instead I have the following:
Enable SSID Broadcast
Enable 20/40 MHz Coexistence
Enable WMM (Wi-Fi multimedia) settingsAny idea why I am not seeing the option you mentioned?
Regards,
Mervin
mervinsx wrote:I am not able to find the 'Enable AX' section under Advanced tab > Wireless Setup!
Sorry, my bad. The AX option is not a feature your RBR50 has, only RBR750 and RBR850, so please disregard. So setting CTS/RTS is all my suggestion was to try and you've done that.
mervinsx wrote:I have now reset both my Oribi and the Scanner to factory settings and all my devices at home have reconnected to the Orbi router/satellites, but the scanner is still not able to see my WiFi SSID from the Orbi system, but only able to see other WiFi SSIDs.
Next to try, what wifi channel(s) and security option do you have set? The ScanScap ix1600 supports both 5Ghz and 2.4Ghz, you are probably using WPA2 and should try setting specific channels for each of 5Ghz and 2.4Ghz (vs. auto). See if the scanner is able to detect and return in its options list your Orbi network if you try some different channels.
Hi Mervin,
Did you ever get to the bottom of this issue? I am having exactly the same problem.
thanks,
Nigel
Hi - I have had exactly the same issue with the scan snap ix1600. My home network is orbi and the scansnap can't see it at all. I took the scanner to work which is Apple extreme and it works. Not sure if that means it's the orbi that's the problem ?
Maybe I have a solution, or at least it worked for me
I had the same problem as all of you, my is ORBI RBR50 with a satellite Firmware V2.7.4.24 and Scasnap iX1600 with the latest firmware version available I don't know the version.
Here is the my solution.
In Advanced Setup -> Wireless Setting -> Advanced Wireless Settings (2.4GHz b/g/n)
I unchecked (disabled) , "Enable WMM (Wi-Fi multimedia) settings"
"Enable 20/40 MHz Coexistence" was already unchecked (disabled) from the start.
I haven't touched the other settings:
CTS/RTS Threshold 2347
Preamble Mode "Short Preamble"
Transmit Power Control "100%"It worked for me, in the sense that as soon as I unchecked (disabled) "Enable WMM (Wi-Fi multimedia) settings" the scansnap finally connected to the router.
