NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Networked Copier - Scanner -Orbi Install Not working
We installed the Orbi system and our networked copier functions through ethernet, yet the scanner portion doesn't send to our programmed email addresses (error messages). Copier company says it's a Netgear issue. Read about this issue in 2018 forum. We have called in our IT person to see what he can do. Any updates on Netgear end?
It turns out the scanner portion of our copier needed a different IP address to be used with the Orbi system. The Tech from Copier Company didn't know this, we figured it out with your input, the manual and a smart young IT person. Thanks for your help!
8 Replies
would help to have a link to that post from 2018.
also, brand and model of copier/scanner
Almost certainly not a "Netgear issue."
Thanks for the information. Sad to see that the problem was never resolved in 2018.
Is this the correct User Manual?
Emailing scanned documents seems to be on page 5-25
Is the email system being used internal, or one of the common internet services (Gmail, Yahoo, AOL, etc.)?
Can you attach the email setup being used (X out any passwords or user names)
and the error message that appears?
