No signal on my rbs40v

Question

Sinds last year i have the orbi rbk 50 (rbs50 and rbr50). last month I bought the rbs40v voice as extension. The voice has been placed on the older rbs50 place and is often falling away in the connection. I have tried to put it closer but its the same. The locations of the orbi are on the ground floor the rbr50 with the isp. The first floor rbs 50 and The place of the rbs40v is on the 2nd floor. When it works it is a great product. The problem is only with the rbs40v.

I have tried to reinstall, factory reset, replace the satellite.
Any other suggestions?

plemans · Answer

What firmware is the orbi voice on?&nbsp;have you tried moving it further away or laterally? sometimes hvac or foil lined backing in floors can cause issues.&nbsp;Have you tried it with daisy chaining enabled/disabled?

Mr_bwd · Answer

The firmware of the voice is v2.5.1.2.The firmware of the router and satellite is v2.5.1.16. I have tried to switch the satellite and te voice from places. The satellite is working fine but the voice is falling away.I have tried the daisy chaining enabled and disabled.

plemans · Answer

have you tried it hardwired in?&nbsp;&nbsp;mabye you're having a hardware failure. Not sure how old it is but you could check with support if you're still within warranty.click mynetgear at the top. Register an account and the device.&nbsp;&nbsp;

Mr_bwd · Answer

Hi Plemans,&nbsp;What do you mean by hardwire? connected with cable?Yes i have tried that but can't see that in the app. And the connection is not stable. after rebooting the whole system i can use the connection for a few hours and than must reboot the whole system again.&nbsp;I bought the RBK50 in oct 19 and the voice in april 20

plemans · Answer

Mr_bwd&nbsp;wrote:Hi Plemans,&nbsp;What do you mean by hardwire? connected with cable?---yes, connected via cable using the wired backhaul.&nbsp;Yes i have tried that but can't see that in the app. And the connection is not stable. after rebooting the whole system i can use the connection for a few hours and than must reboot the whole system again.-----even hardwired? Thats not a good sign.&nbsp;&nbsp;I bought the RBK50 in oct 19 and the voice in april 20-----If the RBS40V was bought in april, you should still be in your support window and warranty window.&nbsp;&nbsp;

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No signal on my rbs40v

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