one of my satellite RBK 50 has lost sync

Question

Hello I don't find any issue to this trouble.

firmware V2.7.3.22

I have reset every thing, put the satellite near the router, link them with an ethernet cable...

when I try to sync, the satellite starts with white flashing and ends with pink.

Thanks for any help

FURRYe38 · Answer

Try syncing the RBS first suing wireless sync.
&nbsp;
Also if you can get the RBS to sync, you might update FW as well. v.24 is available.&nbsp;

omolko · Answer

thanks for your answer.My orbi app says that my firmware is up to date...Of course I try to link it again wireless without success. I have a second rbs satellite which is linking without trouble

KevinLiT · Answer

Hello omolko,
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Welcome to the NETGEAR Community!
&nbsp;
Thank you for your post!
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I understand that you are having difficulties syncing your RBS50 to your RBR50. Please factory reset your RBS50 then sync the satellite to your RBR50.&nbsp;
&nbsp;
Best,
Kevin
Community Team

omolko · Answer

thanks for your help. I have done this several times without success.&nbsp;&nbsp;

CrimpOn · Answer

Please excuse if I have misread the situation....
&nbsp;
After a satellite has been Factory Reset, it must be "Added" to the Orbi router again. What this sounds like (to me) is the satellite is working perfectly fine.&nbsp; It starts up, has no idea what router that it should connect to, and turns magenta out of frustration.&nbsp; The router may remember "This satellite isn't connected any more.&nbsp; Wonder when it is going to show up again?", but the satellite does not know which router to use.
&nbsp;
How about opening the Orbi web browser interface, Attached Devices page, Delete that satellite.
Then go back to the main menu and "Add Orbi Satellite".
&nbsp;
(or, I am not having a good day. Sorry)

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one of my satellite RBK 50 has lost sync

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