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Stella01's avatar
Stella01
Aspirant
Jun 17, 2019
Solved

Orbi 50 not allowing connection to streaming services

I just installed the Orbi. My problem is that none of my streaming services accessed through a Roku, Nvidia shield or AppleTV will play content. I am able to access the interfaces all apps on these devices but Netflix, HULU, or any other paid service will not play. I get an error message from the provider that “sorry could not access that file”. Is there a setting somewhere that I am missing. Too bad, since the coverage and speeds seem excellent. On the other hand I can play my own content via Plex from my home server fine. Thoughts?

  • Stella01's avatar
    Stella01
    Jun 19, 2019

    Success!! I am having zero issues now that I have set the Orbi to AP mode. Thanks SO much for your help and patience. I am a little surprised there was not more upfront info concerning how different modems require different setups. However, thanks for everything. 

11 Replies

  • Stella01's avatar
    Stella01
    Aspirant
    Jun 17, 2019

    I failed to mention that I am able to stream from my iPad. However, not from any other streaming device. I have now tried 2 different Orbi RK50’s and do the the setup 3 times. Each time I get great speeds, good coverage but I am locked out of these paid apps for some reason. I even did a fresh install of the Nvidia Shield thinking that the apps were being influenced by the my older WiFi service. I also was unable to to do a simple app upgrade on the iPad with the Orbi installed. Would just get a message”unable to upgrade at this time”. As soon as I took the Orbi offline and went back to my old Nighthawk router everything worked as normal. Again, would like to take advantage of this system but I am encountering so many problems.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 18, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    • Stella01's avatar
      Stella01
      Aspirant
      Jun 18, 2019

      Wow, lots of things!

      the firmware was updated to the latest, sorry don’t know the #. The modem is the stock AT&T modem/router with a fiber connection. I have since uninstalled the Orbi so some of the info is not available. However, your question about AP mode versus Router mode sounds like it might be an issue. My setup was done via netgear mobile app and everything was done in “auto-mode”. My sassumtion it was setup in router mode. This might be a problem since my AT&T modem is also a router, which from digging a little bit, would suggest it should be set up in AP mode. Maybe this is my problem. One of devices that would not connect did give me an error message of “Port 80 cannot find the expected ....” so a problem with port 80, whatever that might suggest. Of course, this is beyond my technical grasp, but I would love to get this working. I will try all your suggestions and report back. Thanks so much.