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Cajigasjd's avatar
Cajigasjd
Follower
Nov 19, 2018

Orbi and satilite go offline daily

Model RBR20 filmware 2.2.1.210

WiFi Connection goes off daily. I need to reboot it via app to get it back online. Please help!

9 Replies


  • What is the Mfr and model# of the ISP modem the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Try disabling the following and see:
    MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

    If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.

  • I have had a similar problem. My orbi was great for about 95 days. now, i have to reboot it daily. My Asus would do this automatically. It is annoying and frustrating.
    • FURRYe38's avatar
      FURRYe38
      Guru

      What model Orbi do you have?

      What FW is currently loaded?
      What is the Mfr and model# of the ISP modem the NG router is connected too?
      Is the Orbi system operating in Router or AP mode?

      What is the size of your home? Sq Ft?
      What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many?
      What WPA security modes are you using?

       

      Try enabling Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings

      Try disabling the following and see:
      Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).


      duanemusser wrote:
      I have had a similar problem. My orbi was great for about 95 days. now, i have to reboot it daily. My Asus would do this automatically. It is annoying and frustrating.

       

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi duanemusser

       

      Do you have the latest firmware (v2.3.0.32) installed? If not, please update the firmware and let us know of the result. 

       

      Regards, 
      Blanca 
      Community Team

      • duanemusser's avatar
        duanemusser
        Aspirant
        Blanca,
        I do have the latest firmware.

        As far as the previous suggestions, my signal inside is fine. It keeps dropping connection to the internet. My fiber modem is working fine.
        Unless my ISP started enforcing DHCP expiration, I don't know what else would case it to stop connecting.
    • FURRYe38's avatar
      FURRYe38
      Guru

      What is the Mfr and model# of the ISP modem the NG router is connected too? 
      Is the Orbi system operating in Router or AP mode? 


      duanemusser wrote:
      I have had a similar problem. My orbi was great for about 95 days. now, i have to reboot it daily. My Asus would do this automatically. It is annoying and frustrating.