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Sierraw's avatar
Sierraw
Aspirant
Jul 02, 2022
Solved

Orbi disconnecting AROUND the same time every night

As a heads up, i recognize that similar topics have been discussed, but they either never had a solution, or the solutions provided never worked.  At the same time, i've noticed that my problem is a little unique compared to others.

 

For me, what's happening is not just one or two disconnects, but upwards of 10+ disconnects.  For the last week and a half, starting at around 8:00 p.m., give or take up to 5 min, the orbi router goes down for a few minutes, before coming back up.  A few minutes later, it goes down again.  All the while, it's completely wiping the log because it goes down, so there's no way to see what's causing it.  This continues until about 12 a.m. my time, so up to 4 hours.  This starts out happening once every 5-10 minutes from 8:00 p.m. to 9:00 p.m., and then drastically slows down from 9:00 p.m. to 11:00 p.m., and then from there I sometimes get a disconnect between 11 and 12.

 

Edit: the logs are NOT being wiped, this was a misunderstanding of the log file, and my bad for assuming that.

 

Satellites?

None

 

Things I have attempted (without success):

Firmware update

checking modem

contacting isp

unplugging and replugging router

contacting orbi support (no warrantee and haven't paid tech support fee)

checking through all settings in the router to see anything abnormal

 

things I haven't done:

factory reset

???????

 

Honestly i'm looking for any and all ideas at this point, i'm at a complete loss.  I have someone coming tomorrow to make sure the modem isn't at fault, but i'm almost 100% sure it isn't at fault at this point.  Honestly trying to avoid having to pay $140+ because of an issue that seems possibly solvable.  If anyone has any ideas let me know

  • Final Final Update:  The new router didn't change anything.  Seeing as though this affects multiple devices, the only assumption I can make at this point is that it's ISP side, and has absolutely nothing to do with my hardware, which is what i suspected early.

25 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Which system is this? (model number from label on the bottom of the router)

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User

        So, the Orbi log get completely cleared and has an entry reading something like "initialized"?

        The firmware release that the router was updated to is??