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Forum Discussion
Orbi Dropping VPN Connection
I recently setup the Orbi in my home and I am experiencing frequent VPN drops on my work computer. I am using the Cisco AnyConnect software for the VPN login. I am assuming that the Orbi may be attempting to connect back and forth between the 2.4 and 5 ghz connections causing the VPN connection to drop. Has anyone else experienced this and what can I do to resolve? I am not a networking expert by any means, and my setup was completed based on the base Orbi settings. This is severely impacting my ability to work efficiently from home. Thanks!
17 Replies
hi so are you wandering about the house with a wifi client that has vpn connected ? as if so that in its self will cause the vpn connection to drop as the client device moves from sat
to router etc
I am stationary in the same room as the satellite and the connection is dropping. Is it possible that my connection is going back and forth between the satellite and router? The router is in the basement below me, so I would think the connection would stay on the satellite which is 10 feet away.
get something like inssider app and test the signal and see how much overlap there is
I got mine setup yesterday and no issues maintaining VPN with Anyconnect. Pricey, but I'm liking this system. Considerably better performance and range than my previous Airport setup with 2 extenders. I work from home and need to have a reliable connection.
Same issue. Orbi firmware is up to date. I'm using Cisco AnyConnect on Windows with ethernet to router which makes me think it's not specifically related to wifi.
My system is dropping the webcams, I can see the WiFi signal dropping to zero on both the Router and the Satellites using the Acrylic WiFi analysis program on my desktop. There seems to be a definite stability problem looking for a Firmware update.
Hello Desli1
Have you tried to disable beamforming in the advanced wireless settings?
DarrenM
After several frustrating weeks, I can confirm that this is an issue with the Orbi. I am also using the Cisco AnyConnect software from work and the minute I log in via VPN, internet drops. So much so that it sometimes reboots my modem. I did not want to switch to AP mode as some mentioned that this might resolve the issue; however, I plugged in a switch and connected my work laptop hardwired, and VPN works. Anyway, I have decided to return the orbi for the Amplify HD system. I just cannot sit and wait for Netgear to fix this issues as it's evident that this problem hasn't been resolved for a while.
Vpn works fine when wired to AP., not on Wifi. worked fine on my Nighthawk R7000. This has to do with the handoff between APs this should be fixed in an update. I never lose connection on my laptop or anything on my network when the VPN drops. Any ETA
Thank youVpn works fine when wired to AP., not on Wifi. worked fine on my Nighthawk R7000. This has to do with the handoff between APs this should be fixed in an update. I never lose connection on my laptop or anything on my network when the VPN drops. Any ETA
Thank you
I'm having the same issue where the VPN drops/reconnects. The drop/reconn. lasts 10-20 secs but causes major issues as I have to reconnect everything on work laptop!! The Laptop supports 2.4GHz....
Planning on returning the Orbi if there's no fix...
Any ideas? Could it be the 2.4ghx channel (set to auto)?
- Possibly SOLVED!
Picked up an ORBI AC2200 for my roughly 1700sf single story home built ~1970. Our Xfinity router is in a home office located in the farthest corner of the house. I've been struggling getting stable wifi coverage to our family rm, living me & kitchen for 15+ yrs and think the ORBI has finally solved our problems. A little over a yr ago the only fast WiFi solution I found for the family rm is MOCA2 Coax adapters connected to an Access Point setup with a separate SSID. This setup is reliable and fast but the annoying part about this setup is we would have to manually switch all our devices between 2 SSID's depending on what part of the house we were in. Once I installed the ORBI Router and Satellite using the quick install guide with all default settings we have FULL WiFi bars throughout the entire house now. BUT...
The first morning my wife logged into her work VPN she noticed her laptop's VPN connection kept logging her off (2-3 events per hour) even though her internet connection was solid (and super fast btw). So I jumped on the net to see if anybody has posted similar ORBI-VPN issues and sure enough I found out some ORBI purchasers were frustrated and angry about their VPN woes. Some have even decided to return their ORBIs opting to go with one of the several ORBI competitors. Well that's unfortunate because I think I've found the working solution. As I'm typing this my wife has been VPN'd into work for a little over 3hrs straight and not a single drop off. So it appears I've found the proper settings to hopefully cure the external work VPN issues with the ORBI. This is what was done:
>Disabled UPnP on ORBI
>Disabled DHCP and created Static IP on ORBI
>Reserved IP for ORBI on Xfinity Router
>Set DMZ for ORBI's IP address
Other ORBI settings:
> 20/40 Coexistence: ON
>Beamforming: OFF
> Daisychain Topology: ON
>MU-MIMO: OFF
> Fast Roaming: OFF
> Saved configs. Power cycled Xfinity Router, ORBI Router then ORBI Satellite
Hope this works for others. -Happy Holidays!Great it worked out for you; however, that is not a solution. It's a work around. Since I returend the Orbi, I purchased the Ubiquity Amplify - https://www.amplifi.com/
This works and I have coverage. We shouldn't be working around issues for Netgear. They need to fix this.
My router quit working altogether- I gave up and purchased the Samsung system, painless so far after several weeks. I have a new router now if anyone wants to make an offer.
