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Forum Discussion
Orbi in Malaysia
We've just swapped our crappy ISP provided router for an Orbi system, but cannot get it to broadcast internet. It runs and we can connect to its wifi, but I think the ISP's here use a particular configuration that makes the Orbi redundant. Does anybody have any experince with Orbi in Malaysia?
For info, our ISP is TM and the package is Unifi Home
93 Replies
works fine in Thailand on fiber but I connect Orbi to ISP router turn off wifi and connect everything to the Orbi
Thanks for your response genobkk. This is the setup that we currently have with an Airport Time Capsule, and it works fine. But replacing the Time Capsule with the Orbi base station doesn't seem to work. I've done some digging and found a statement that 'replacement routers in Malaysia must support VLAN tagging' but I was hopiong that by running the Orbi in series with the existing router but disabling the wireless then I'd be able to get round it.
- Actually, I just posted earlier today (Johor) and I cannot get the Orbi to connect to the internet at all. Tried everything on here but with no success. Hoping support can tell me I missed something, otherwise it's getting returned
I'm in Johor too but had to buy the Orbi from Singapore. I assumed both countries would run the same firmware etc so compatibility shouldn't be an issue. But no luck yet...
I wish this were simpler....
So I've spent more time today trying to get my Orbi to work just as an AP. Steps as follows:
1. Reset to factory default settings by holding down reset button - ok
2. Access Orbi wireless network - ok
3. Enter http://orbilogin.com to try and configure settings - ok
4. Rerouted to Orbi setup wizard. This is not ok as the wizrd just goes around in circles telling me that there is no internet connection. I know this, because it isn't in AP mode yet so can anybody tell me how to access the Orbi settings and not the setup wizard? When I first set it up using my phone, that went to the settings page, but both my laptop and ipad go to the wizard. Please help...what am I doing wrong!?
SDJ wrote:... can anybody tell me how to access the Orbi settings and not the setup wizard? When I first set it up using my phone, that went to the settings page, but both my laptop and ipad go to the wizard. Please help...what am I doing wrong!?
Try this...
1. Disconnect Orbi router from your existing router.
2. Factory reset Orbi router. Do not connect Orbi to anything.
3. Turn OFF WiFi on your laptop. Connect your laptop with an Ethernet cable to a LAN port on Orbi router. Your laptop should get an IP address from Orbi.
4. Navigate to http://192.168.1.1 (or http://10.0.0.1) and you should get the Orbi login screen.
5. Set Orbi to AP mode and save settings.
6. Wire Orbi to your router as required for AP mode operation. The Yellow Internet port on Orbi needs to be connected to a LAN port on your existing router.
After this your Orbi will have a different IP address, as determined by your router. Determine the IP address of Orbi from your existing router.
Thanks for the response st-shaw. I am able to access the Orbi unit using an ethernet cable, but I still cannot get to the settings page, I can only access the wizard which is useless. This is what happens:
1. I disconnect Orbi from everything except power.
2. Hard reset Orbi.
3. Connect ethernet cable from laptop to LAN port on Orbi unit
4. Open internet explorer and head to http://192.168.1.1
5. Get redirected to http://192.168.1.1/BRS_Index.htm which is the setup wizard
6. Initial page opens and I'm told that Orbi needs to be configured for first use and that I must be connected tInternet with an ethernet cable
7. I agree to the terms of service and click next
8. It checks for an internet connection but obviously there isn't one, so it asks if I would like the installation assistant to help. There are three options: Yes, I want help, No, manually enter settings or No, use saved settings
9. If I click Yes, I want help, it goes into an endless loop telling me that there is no ethernet cable plugged in
10. If I click No, I will enter settings manually, I am warned that I need networking experience(!). I skip the satellite connection part and it asks me for passwords and security questions etc, tells me the confirmed network details and then asks for a firmware check. I try to skip it but it loops back to the same page, so I click update and because it has no internet connection, it drops into an error page.
11. If I click No, use saved settings, it asks to browse to a location where the file can be found
The way I see this; the wizard is absolutely useless, a never ending spiral of incomplete possibilities. My only option is to access the settings page, not the wizard, but when I try ot connect to the Orbi after a hard reset, using wired or wirelss connections, it directs me straight to the wizard. This wasn't happening two days ago so I'm at a loss as to what has happened.
So my question remains, is it possible to access the Orbi settings page.....not the setup wizard.....???
I'd love it if I was missing something obvious but having spent this long trying to get things working, I can't believe I am...!
Hi I have just ordered my Orbi(s) from Harvey Norman's, just wondering how everyone from Malaysia got on installing in the end?
Any tips?
Did anyone end up getting it workng as a router with Unifi rather than as an AP?
Thanks in advance
I gave up in the end. Mine wouldn't run as an AP or router. I thought I'd let it sit for a few weeks until the product gets a little more established locally and then give it a go. I did see that Harvey Norman were selling them in Malaysia now so assumed local support would improve.
Good luck with getting it running. Let us know how you get on.
Mine works as an Access Point only, I was unable to get the router functionality to work at all which is a damn shame.
Well I finally got mine installed. It wasnt painless but it wasnt horrific either. Having said that, Im 8 hours in and already have the Magenta Ring issue on the main router and can no longer access the router from the web interface as has been reported on other forums here at Netgear. Im using Orbi in AP mode.
Also I ended up having a really weird placing of the satellite. It took me hours to find a placement that would cover most of the house but I am still one satellite short for sure. Which is pretty disappointing given my house is 3200sq feet and I expected the whole house (3 story) to be covered. I only managed to cover ground and first floor and as mentioned that was with a weird satellite placement (both router and satellite are actually on the same floor).
My Asus RT AC68U gave me my full internet speed of 100Mb up/down on first floor, gave me around 50Mb on the ground floor and about 30Mb on 3rd floor. With the new setup Im getting 100Mb on first floor, 100Mb on ground floor where my TV is (and the whole reason i bought Orbi in the first place) but Im only getting around 20Mb on 3rd floor. (Im also getting about 30Mb in backyard and front yard). So the 3rd floor is a disappointment. I tested the satellite up there and got 100Mb so I guess I need one more.
But yikes I already paid RM2300 (not to mention the cost of the AC68u which is pulling router duties)and now i have to spend another RM1400????
Im regretting not waiting for the ASUS Hive. I guess overall Im satisfied, but not RM2300 satisfied if you know what I mean. Did a lot of research before buying but should have come to Netgear Forums and investigated here. All these fantastic reviews online are obviously people who used it for 20 minutes or had large open offices. In real life its only slightly better than the Asus RT AC68u I think.
My house walls are like Faraday cages though so I should have managed my expectations slightly better.
Hi ClintoKL,
Congratulations on getting it running in AP mode. Even that evaded me for quite some time...
I've just had another go at mine. Clear the cache on my Macbook, open Firefox, head to orbilogin.com and hope that it opens the main settings page to allow me to change to AP mode. If I am allowed into settings page configure for AP mode. Get a message telling me that the IP address will change. Wait a few minutes then lose all connectivity. I assume at this point, if I remove the LAN cable from my Apple TC, and plug it into the Orbi I should be rewarded with blistering wifi all over my house. Sadly not...
Did you do anything different to the above? Are you with TM and using their terrible router connected directly to your new Orbi base station?
Hi SDJ,
I use an Asus RT AC68u router. I left that on to start.
First thing I did was plug a lan cable into Orbi Router directly to my laptop and turned on Orbi Router. At this stage Orbi is not connected to any network or anything other than my laptop and power of course. Turned off my laptops wifi. Waited a few minutes. Opened Chrome typed in orbilogin.net. Got the error message. Tried twice more and finally logged in. Went to advanced tab. Advanced Setup and select Router/AP mode changed it to AP mode clicked apply. Let it reboot I think. I had to log back in after so I think I got tossed out. Regardless I could log back in no issue.
I then turned off the Orbi Router. Turned back on my laptops wifi. I then logged into my Asus Router and turned off the 2.4 & 5ghz wifi radios. I then plugged in the provided lan cable into one of my 4 lan ports on the Asus Router and the other end into the Wan port of the Orbi Router. Turned on the Orbi Router. It took about 5 or 6 mins but I could now see the Orbi as one of my wifi choices on my laptop. Selected by it and signed in using the password found on the router.
For some reason the firmware updated by itself as I noticed it had gone from 1.1.xx to 1.10.1.2.
I followed the instructions to connect the satellite which I did about 10 feet away from the router. Then I turned off the satellite and tested in various locations. Once it is synced you don't have to do it again. You can turn it off, move it, turn back on and it takes about 5 mins to eventually reconnect.
The Orbi Router inherited an IP address from the Asus router.
One thing to note the handover from one to the other is BS. I found I had to switch off satellite, get all the devices in my house that I wanted to connect to the router, connected first. Then I turned back on satellite and got the devices I wanted to connect to that. Don't believe the hype on device handover. I had devices connect to the closest one but not the fastest one!
Anyway try that.
Cheers
- I had that problem. As the modem is not supported with the orbi wifi as tm net is not allowing it. The only way is to connect the orbi router straight to the router provided by tm net and not into the modem.
The setup :
Modem(provided by the internet provide) r -----router(provided by the internet provider) - - - - - orbi router Hi Telco (Unifi) recently free upgrage my internet speed from 50 MBPS to 500 MBPS. when I ran the speed test, I only get ~98 MBPS for download speed dispite reset my router multiple times. Anyone know any setting need to be configured to in order for me to enjoy the new high speed?
This is something interesting that we can definitely start a discussion. Please check the following things:
1. Are you able to get 500Mbps via a wired connection while running a speed test?
2. Are you connected to 2.4Ghz or 5Ghz? You can check from the network status in your device
3. Are you conducting a speed test via mobile phone/laptop/desktop?
4. How old is your device?
Hi, Pls see my respond below. Hope to have more guidance from team to ratify the problem and learn together. Thanks!
1. Are you able to get 500Mbps via a wired connection while running a speed test?
- No, both Wifi & wired connection max speed cap at ~90Mbps
2. Are you connected to 2.4Ghz or 5Ghz? You can check from the network status in your device
- My configuration is Auto. i.e. both 2.4Ghz & 5Ghz enabled. I used my iphone which assiged to 5Ghz but result is the same.
3. Are you conducting a speed test via mobile phone/laptop/desktop?
- I tried iphone and desktop (with Gigabyte lan port and Cat6 network cable connection to my router)
4. How old is your device?
- I bought my set in June'18 running with latest firmware.
if anyone is coming here and have trouble to set up the orbi with unifi can follow the below steps,
1. set up the orbi in router mode
2. go to advance > Internet > set the service provider "PPOE" and enter the username and password provided to you by unifi
3. go to Advance Setup> Vlan / Bridge connection
4. enable the vlan/bridge
4.1 click add button and add all the options, in this way only port 1 will get the internet. you can choose if you want other ports also have the internet
5. after each add orbi has a small bug and everything will become hidden again. you need to click "enable VLAN/Bridge group" again. when you are done with all the setup click apply. orbi will reset.
that's it all
orbi unifi vlan setup
I too have the same problem, Astro PVR doesn't connect to Orbi, however, it can connect to my phone hot-spot. Please advise
Temporary workaround is to hook up a wireless AP to existing router and set a different SSID with different channel to connect to Astro PVR exclusively. Seems to be connecting to the D-Link wireless AP without issues, unfortunately no luck with the Orbi.
