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Forum Discussion
Orbi mesh system -- paused devices, now won't reconnect with them
I purchased an Orbi router + single satellite several months ago and all was working perfectly. Tired of fighting with my kids about screen time, I installed the app on my phone one evening and used it to pause their devices (as well as one of mine -- I was heading out and I don't have a passcode on my ipad).
Upon unpausing, those particular devices can no longer get on the internet (though the ones I never paused work fine). The devices are connected to the signal, but not the internet.
I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.
The problems seems to be with the satellite -- when I turn that off, all devices can get on line no problem, but, for obvious reasons, we need to be in range of the router -- the signal is weak upstairs where the satellite is located.
Any help would be appreciated. Thank you.
6 Replies
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?What app did you install? Circle?
Did you reboot the system to see if the devices re-gained internet access?
AdamG344 wrote:
I purchased an Orbi router + single satellite several months ago and all was working perfectly. Tired of fighting with my kids about screen time, I installed the app on my phone one evening and used it to pause their devices (as well as one of mine -- I was heading out and I don't have a passcode on my ipad).
Upon unpausing, those particular devices can no longer get on the internet (though the ones I never paused work fine). The devices are connected to the signal, but not the internet.
I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.
The problems seems to be with the satellite -- when I turn that off, all devices can get on line no problem, but, for obvious reasons, we need to be in range of the router -- the signal is weak upstairs where the satellite is located.
Any help would be appreciated. Thank you.
AdamG344 wrote:
...I installed the app on my phone one evening and used it to pause their devices (as well as one of mine -- I was heading out and I don't have a passcode on my ipad).
Upon unpausing, those particular devices can no longer get on the internet (though the ones I never paused work fine). The devices are connected to the signal, but not the internet.
I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.
The problems seems to be with the satellite -- when I turn that off, all devices can get on line no problem, but, for obvious reasons, we need to be in range of the router -- the signal is weak upstairs where the satellite is located.
Wow. I have not used the "Pause" feature on the Orbi app. (This is certainly not a fabulous endorsement!)
So, the "pause" survived a reset (but not a "factory reset", or was "reinstalling" the same as factory reset?) and appears to affect only the satellite? I guess the satellite also been reset?
AdamG344 wrote:
........
I've power-cycled, reinstalled the system, used a paper clip to reset, but nothing works.
........
Access Control does not work properly in the SW 2.2.1.210.
Please follow the following steps:
- Use the web GUI to unpaus all devices
- Disable Access Control on the web GUI
- Reboot Orbi Router using the web GUI
Please do not use Access Control while on 2.2.1.210. Please update to 2.3.0.32 if you want to use this feature.
Also Circle is a much better way and reliable way to do device Access Control, that I'd recommend.
Good luck!
Ugh. Nothing is easy. First, thank you for your help. However. . .
I unpaused all devices, as instructed. When I tried to disable access control, the instructions on how to do that required that I log in using admin and password, and nothing I tried (the defaults as well as all the Orbi/netgear passwords I'd recorded worked). So I tried to reset using the serial number, which led to two security questions, the second of which inquired about my younger sister. I don't have a younger sister, and definitely did not set up the router with that question.
Anyway, I thought I'd try to download the firmware update you suggested, but when I tried to do that on my phone through the app, I got a "something went wrong" message several times.
Any thoughts?
You might try and upgarde FW:
AdamG344 wrote:
Ugh. Nothing is easy. First, thank you for your help. However. . .
I unpaused all devices, as instructed. When I tried to disable access control, the instructions on how to do that required that I log in using admin and password, and nothing I tried (the defaults as well as all the Orbi/netgear passwords I'd recorded worked). So I tried to reset using the serial number, which led to two security questions, the second of which inquired about my younger sister. I don't have a younger sister, and definitely did not set up the router with that question.
Anyway, I thought I'd try to download the firmware update you suggested, but when I tried to do that on my phone through the app, I got a "something went wrong" message several times.
Any thoughts?
