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Forum Discussion
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but ...
Whats the Mfr and model# of these switches??
turns2stone wrote:Yes, there are 1-2 switches between each satellite and the router.
I didn't try to plugging saltellites directly into the back of the router tonight, but have had some luck with this before. But they always break again when I put them back in their normal spots. I didn't bother trying to direct connect tonight. Because even if it works that way, each satellite will ultimately have to bo back ot their "homes" in different rooms.
D-Link DGS-1024D for main, and TRENDnet TEG-S80G in the secondary rooms. Both unmanaged.
Please test one satellite out with out any of these switches in between. NON managed switches shouldn't be a problem however need to rule them out...
Please give 5 minutes after connecting the satellites ethernet cable to the router before checking the status.
I see the one switch uses Green technology, possible issue here, however don't know for sure:
http://www.trendnet.com/products/proddetail?prod=515_TEG-S80G
Try testing the satellite with the DLink switch alone after testing direct with the router.
turns2stone wrote:D-Link DGS-1024D for main, and TRENDnet TEG-S80G in the secondary rooms. Both unmanaged.
By the way, opening the Traffic Meter from the iOS app when Traffic Meter is disabled on the router seems to crash the router.
So my stroy goes:
Orbi system router is doing great. Every device connected to the router is doing good and no issues.
But when Andorid phone (LG G4) is connected to the satellite there are constant wifi dropouts. In avrage 2 dropout in 15 to 30 minutes.
Installed 2.1.2.18 and the same issue
Installed 2.1.3.4 and the same issue
installed 2.0.1.4 and the same issue
Tried every combination with Daisy Chain disabled/enabled, Fast Roaming disabled/enabled, MU-MIMO disabled/enabled, BEAMFORMING disabled/enabled, 20/40 Mhz coexsitance diabled/enabled, UPNP mapping disabled/enabled, Different wifi channels, moved satellite closer and far.
All the same **bleep**.
I kind of regret now by not going with Linksys Velop. Bought this on AMAZON and paid around 650 euros three months back. Its insane that such and expensive piece of equipment works so bad. Right now I even dont believe NETEGEAR will be able to solve this becuase I do not think that this is software issues. I mean you cant be so incompetent developer to not fix such an issues in 10 releases of the firmware. So what I think is that some of the Orbi units have hardware issues. Either some fault or some incompatibility how the units are assembled.After 9 days of stable uptime on the latest version 2.1 beta Orbi died again and stopped allowing wifi connections. After a reboot I was back to the constant router restarts and constant wifi issues tried last 3 versions of firmware and all the same. Maximum a couple of hours up time so as a last resort went back to the last 1.X version release and so far have had 4 hours uptime and no issues. Will know more later today once I get some more people on the system. But is better than anything 2.X was doing for the last 2 weeks.
There is something fundamentally broken in the firmware or hardware for this product. I have used a large number of wifi routers and have had so little issues.
Did you try using manual channels on v2.1.3.4 FW?
Did you disable MIMO, Daisy Chain, Fast roaming and IPv6 as well?
diarmuidma wrote:After 9 days of stable uptime on the latest version 2.1 beta Orbi died again and stopped allowing wifi connections. After a reboot I was back to the constant router restarts and constant wifi issues tried last 3 versions of firmware and all the same. Maximum a couple of hours up time so as a last resort went back to the last 1.X version release and so far have had 4 hours uptime and no issues. Will know more later today once I get some more people on the system. But is better than anything 2.X was doing for the last 2 weeks.
There is something fundamentally broken in the firmware or hardware for this product. I have used a large number of wifi routers and have had so little issues.
If this phone is the only item causing problems and others are not, then maybe this phone should be looked at and reviewed. Make sure it's up to date.
I would contact the Mfr of this phone and ask for help and informatoin regarding this.
How old is this phone?
aucman wrote:So my stroy goes:
Orbi system router is doing great. Every device connected to the router is doing good and no issues.
But when Andorid phone (LG G4) is connected to the satellite there are constant wifi dropouts. In avrage 2 dropout in 15 to 30 minutes.
Installed 2.1.2.18 and the same issue
Installed 2.1.3.4 and the same issue
installed 2.0.1.4 and the same issue
Tried every combination with Daisy Chain disabled/enabled, Fast Roaming disabled/enabled, MU-MIMO disabled/enabled, BEAMFORMING disabled/enabled, 20/40 Mhz coexsitance diabled/enabled, UPNP mapping disabled/enabled, Different wifi channels, moved satellite closer and far.
All the same **bleep**.
I kind of regret now by not going with Linksys Velop. Bought this on AMAZON and paid around 650 euros three months back. Its insane that such and expensive piece of equipment works so bad. Right now I even dont believe NETEGEAR will be able to solve this becuase I do not think that this is software issues. I mean you cant be so incompetent developer to not fix such an issues in 10 releases of the firmware. So what I think is that some of the Orbi units have hardware issues. Either some fault or some incompatibility how the units are assembled.
FURRYe38 wrote:If this phone is the only item causing problems and others are not, then maybe this phone should be looked at and reviewed. Make sure it's up to date.
I would contact the Mfr of this phone and ask for help and informatoin regarding this.
How old is this phone?
aucman wrote:So my stroy goes:
Orbi system router is doing great. Every device connected to the router is doing good and no issues.
But when Andorid phone (LG G4) is connected to the satellite there are constant wifi dropouts. In avrage 2 dropout in 15 to 30 minutes.
Installed 2.1.2.18 and the same issue
Installed 2.1.3.4 and the same issue
installed 2.0.1.4 and the same issue
Tried every combination with Daisy Chain disabled/enabled, Fast Roaming disabled/enabled, MU-MIMO disabled/enabled, BEAMFORMING disabled/enabled, 20/40 Mhz coexsitance diabled/enabled, UPNP mapping disabled/enabled, Different wifi channels, moved satellite closer and far.
All the same **bleep**.
I kind of regret now by not going with Linksys Velop. Bought this on AMAZON and paid around 650 euros three months back. Its insane that such and expensive piece of equipment works so bad. Right now I even dont believe NETEGEAR will be able to solve this becuase I do not think that this is software issues. I mean you cant be so incompetent developer to not fix such an issues in 10 releases of the firmware. So what I think is that some of the Orbi units have hardware issues. Either some fault or some incompatibility how the units are assembled.its LG g4...released 2015...its not so old and works on other wifis without problems. It is not the only phone. My girlfriends phone also has issues when connecting to that same sattelite. Mostly phones are connected to this satellites. Laptop is almost all the time on the router. Did not test laptop extensively on the satellite.
- I tried everything every option on latest firmware and is too unstable. Still going on 1.x as off now.
Does the phones connect to ther router ok if you disable the satellite and just use the main Orbi router?
aucman wrote:its LG g4...released 2015...its not so old and works on other wifis without problems. It is not the only phone. My girlfriends phone also has issues when connecting to that same sattelite. Mostly phones are connected to this satellites. Laptop is almost all the time on the router. Did not test laptop extensively on the satellite.
Did you factory reset the router and satellite after applying v2.1.3.4 then set up from scratch? This should be done for this version of FW. Many users reported still having problems after upgrading FW, then doing a factory reset and set up from scratch, there problems were gone.
diarmuidma wrote:
I tried everything every option on latest firmware and is too unstable. Still going on 1.x as off now.- Sane here.
LG G4 has troubles, such as several iOS devices.
Now it's the clients? As I said. Phones are connecting to router RBK50 OK. They connect to Satellite also Ok but when on Satellite there are dropouts 2per 30 min on avrage. When on router there is no dropouts.
Were all Sane here too. Even though the Orbi is making us all crazy.
Are you using manual channels or Auto? Some say to use channel 1.
Have you tried setting 40Mhz only channel width?
I'm using only Beamforming and all other wireless features are disabled.
All my Apple, NEST devices and Cameras are connecting fine.
Planetom wrote:
Sane here.
LG G4 has troubles, such as several iOS devices.
Now it's the clients?- A
Yes multiple times as far as I see it the firmware is the issue Possible that this Satellite is faulty maybe. Something I would contact NG support about and ask. If the phones are working ok with the router along, I would place the satellite as suspect. Try a replacement satellite.
aucman wrote:As I said. Phones are connecting to router RBK50 OK. They connect to Satellite also Ok but when on Satellite there are dropouts 2per 30 min on avrage. When on router there is no dropouts.
You may have faulty HW as well. Others have there systems working on this version of FW. Including me. If yours continues to be problematic, I would contact NG support and ask for a full replacement RMA.
diarmuidma wrote:
A
Yes multiple times as far as I see it the firmware is the issueIt is a firmware issue.
You can factory reset till your paperclip turns to rust .... turn on/off whatever feature till your mouse battery dies... Ain't gonna solve anything.
Engineering has to fix the problem ....
Ya, however you never did the factory reset so we can't know for sure about your system.
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1540727#M26894
The reset has worked for others:
https://community.netgear.com/t5/Orbi/Orbi-MR-2-1-Update-3-23-18/m-p/1548414/highlight/true#M27868
https://community.netgear.com/t5/Orbi/speed-slows-down-Orbi/m-p/1551822/highlight/true#M28289
https://community.netgear.com/t5/Orbi/Is-2-1-3-4-in-auto-update/m-p/1553979/highlight/true#M28616
steve8411 wrote:It is a firmware issue.
You can factory reset till your paperclip turns to rust .... turn on/off whatever feature till your mouse battery dies... Ain't gonna solve anything.
Engineering has to fix the problem ....
I am testing betas with engineering.
Not once have they ever mentioned a factory reset.
At this point, from my limited experience with Orbi (three RBK53 kits from Costco), I don't think it's a firmware issue ... I think it's a hardware one.
First kit was DOA.
Second kit had constant drops despite multiple factory resets and settings configs. Default and with things switched off.
Third kit is the most stable I've seen, with zero problems using the same settings the second kit was using.
Some have mentioned early units 2016 era seem to have more issues then later production dates, 2017.
nbuubu wrote:At this point, from my limited experience with Orbi (three RBK53 kits from Costco), I don't think it's a firmware issue ... I think it's a hardware one.
First kit was DOA.
Second kit had constant drops despite multiple factory resets and settings configs. Default and with things switched off.
Third kit is the most stable I've seen, with zero problems using the same settings the second kit was using.
- I have RBK50 and RBW30 (or whatever the wall plugs are) and have found that main router, rock solid. RBS50 useless. Both wall plugs rock solid. So seems like my issues are with the original satellite. Have been using just router and wall plugs for nearly 2 weeks with no issue and now I see devices connect to all 3 whereas when it was just router and original satellite I rarely saw anything connect to the satellite and when it did most of the time it had issues connecting to internet. This is running the firmware for each from page one so for me could be a dodgy rbs50 all along.
FWIW, the first two bad kits I purchased in November 2017, and the latest one that seems to be working I purchased in April 2018. So pretty late in the production timeline.
Costco might have had a bad batch last fall, as the first unit siezed up when it tried to do its initial firmware update, and the second unit would constantly lose connections with one of the satellites. That second unit actually would glitch and show 4 satellites when there were only 2, even past multiple factory resets.
Have you tried getting the Original Satellite replace from NG support?
RJD wrote:
I have RBK50 and RBW30 (or whatever the wall plugs are) and have found that main router, rock solid. RBS50 useless. Both wall plugs rock solid. So seems like my issues are with the original satellite. Have been using just router and wall plugs for nearly 2 weeks with no issue and now I see devices connect to all 3 whereas when it was just router and original satellite I rarely saw anything connect to the satellite and when it did most of the time it had issues connecting to internet. This is running the firmware for each from page one so for me could be a dodgy rbs50 all along.
