NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RB-50 and printing
Recently, I lost the ability to print. My HP 8600 printer tells me that my computer and printer are on different networks, but both devices are on the same Orbi network with the same name. I have reset all equipment, deleted the printer software and even forced the computer and the router to log into the router using the same bandwidth. Still no printing capabilities. I unplugged the Orbi satellite and forced both devices to log into the main router. Still nothing. HP says it's an Orbi issue. Any suggestions?
Thanks, everyone for your help in solving my problem. At the risk of sounding stupid, I wanted to come clean and let you all know that my printing problem is fixed. Somehow during renovation in our family room an ethernet cable from the ORBI got plugged back into the modem creating a loop. Everything I tried showed me that I had two networks with the same name and I knew I didn't. But the loop created the second network. As soon as I unplugged the additional ethernet cable, all is good.
10 Replies
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?How is the printer and PC connected to the Orbi? WIreless or wired?
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address?
Besure any security software is temporarily disabled while installing drivers.
Here's what I've determined so far:
What FW is currently loaded? -- v2.2.1.210
What is the Mfr and model# of the ISP modem the NG router is connected too?Cisco DPC3941T
How is the printer and PC connected to the Orbi? WIreless or wired? wirelessly
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address? No. I don't know how.... sorry.
THANKS!!
Try this with the printer:
https://kb.netgear.com/24091/How-do-I-reserve-a-LAN-IP-address-on-my-Nighthawk-router
jmheckman wrote:
Here's what I've determined so far:
What FW is currently loaded? -- v2.2.1.210
What is the Mfr and model# of the ISP modem the NG router is connected too?Cisco DPC3941T
How is the printer and PC connected to the Orbi? WIreless or wired? wirelessly
Have you set up an IP address reservation for the printer ON the Orbi router? Then point the printer driver to this IP address? No. I don't know how.... sorry.
THANKS!!
My suggestion is to check to see if your Orbi has decided to use channel 12, 13 or 14. Some printers don't have the ability to see these channels. See this thread:
https://community.netgear.com/t5/Orbi/WiFi-printer-problem/m-p/1562633#M29951
I had a problem with a printer and forcing the Orbi to use a specific channel fixed it for me.
Thanks. I forced the ORBI to channel 11 but still cannot print.
Let us know if any of the suggestions help.
jmheckman wrote:
Recently, I lost the ability to print. My HP 8600 printer tells me that my computer and printer are on different networks, but both devices are on the same Orbi network with the same name. I have reset all equipment, deleted the printer software and even forced the computer and the router to log into the router using the same bandwidth. Still no printing capabilities. I unplugged the Orbi satellite and forced both devices to log into the main router. Still nothing. HP says it's an Orbi issue. Any suggestions?
jmheckman wrote:
Recently, I lost the ability to print. My HP 8600 printer tells me that my computer and printer are on different networks, but both devices are on the same Orbi network with the same name. I have reset all equipment, deleted the printer software and even forced the computer and the router to log into the router using the same bandwidth. Still no printing capabilities. I unplugged the Orbi satellite and forced both devices to log into the main router. Still nothing. HP says it's an Orbi issue. Any suggestions?
Can you please list the IP addresses assigned to your computer and that for your printer. Please check directly in the computer (under network settings) and in the printer (under network settings).
I suspect that you have 2 DHCP servers in your network providing IP address asignments.
