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comainusa's avatar
comainusa
Tutor
Oct 15, 2020

Orbi RB53 - satellite disconnections

Hi everyone, 

 

trying to troubleshoot an issue with my RB53 Orbi system. One of the satellites frequently shows as being disconnected  and without an IP address in the Admin/Connected Devices page (Web GUI), but most of the connected devices are shown to be connected to the supposedly disconnected satellite (see attached screenshot. This doesn't make ANY sense.

 

Anyone have seen this behavior before and has some advice on how to fix it?

Thansk much in advance.

 

6 Replies

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    • comainusa's avatar
      comainusa
      Tutor
      Oct 16, 2020

      First of all, thanks much for your assitance!

       

      - Current Orbi firmware version is 2.5.1.16 (router and two satellites)

      (Browser Management Console suggests upgrading to 2.5.2.4 but I am hesitating to implement since I read about some issues with performance/thoughput and attached dervice reporting with this new version)

       

      - Cable Modem is Netgear CM1100

       

      - Orbi System is operating in Router mode

       

      Thanks much in advance.

      • comainusa's avatar
        comainusa
        Tutor
        Oct 16, 2020

        Sorry, forgot the Ethernet Switch info (router and both satellites arae connected to this switch for backhaul): Cisco Catalyst 3560G - PoE-24

  • Mstrbig's avatar
    Mstrbig
    Master
    Oct 17, 2020
    comainusa wrote:

    Hi everyone, 

     

    trying to troubleshoot an issue with my RB53 Orbi system. One of the satellites frequently shows as being disconnected  and without an IP address in the Admin/Connected Devices page (Web GUI), but most of the connected devices are shown to be connected to the supposedly disconnected satellite (see attached screenshot. This doesn't make ANY sense.

     

    Anyone have seen this behavior before and has some advice on how to fix it?

    Thansk much in advance.

     

    Since both satellites are connected to the switch, I would first check the cable that is running from the switch to the satellite that is disconnecting. Try moving the cable connection on the switch side, to another port. I've had dirty ports that have caused issues. 

    You can also factory reset the satellite and re-sync it. I had a troublesome satellite today where it was paired previously and would not sync up to the router. After resetting it, it connected. Also go into orbilogin.com and reboot the router. 

     

      • FURRYe38's avatar
        FURRYe38
        Guru
        Oct 19, 2020

        I would direct connect the RBS to the back of the RBR by passing the switch as a temporary check to see if the behavior changes. 

         

        I see your switch model is EOL from Cisco. 

        Not sure if this is a managed switch. I believe i maybe. Check to see if any IGMP protocols are enabled on the switch if it's managed. If this is enabled, disable this. 

        comainusa wrote:

        Thanks for the suggestions. Will try and see ...