Orbi RBK 50 + RBW30

What is the Mfr and model # of the ISP modem? Built in router by chance or stand alone.

How close is the Orbi router to other electronic devices?

Have you tried disbling the following on the Orbi router:

Beamforming, MIMO and Daisy chain options.

Any other wifi neighbors near by? If now, how many and what channels are they using?

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xleratewrote:

RBK50 (Router + Satellite) with 2 x RBW30 satellites.

I have spent more than 4 hours in 3 days on phone with support to try and resolve issues of the following:

 

• RBK50 router reboots randomly.
• Devices nearest to Satellites use Router at further distance.
• AP isolation issue related to Google Home devices makes them unavailable if you are connected to a different satellite than that device.
• More frequent reboots than without Satellites. My RBK50 without RBW30 with reboot at least twice a day for no reason but more with Satellites.

I am not sure what to make of this. Support goes through the playbook of 'Reboot please'. 'Re-sync please'. 'Update firmware', 'downgrade firmware'. 'Disconnect satellite', 'reconnect'. 'Hold on let me check with my team'. This can't be poor quality control can it? There seem to be numerous reports of similar issues. I have spent close to $600 on my Orbi system and all we have is outsourced consumer support and these user forums which Netgear support seems largely absent from.

 

Is there any solution to the rebooting issue or a way to pinpoint the cause?

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