Orbi drops internet connection daily. Need help fixing this issue. For the first few months of ownership it only happened a few times but we should’ve heeded the warning because it now drops the internet connection daily and has to be reset manually for the connection to start again. Please let me know if any fixes exist. Feel like we made a big mistake on this purchase. Need help please.

Whats the Mfr and model # of the ISP modem the RBK is connected too? Any built in router here by chance? Do you still have access to the routers web page when this happens? Both wired and wireless? Any wifi neighbors near by? If so, how many? Try using manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Try disabling MIMO, Daisy Chain, Fast Roaming and IPv6.

Modem is a Motorola surfboard. Don’t know the model # but it does not have a built in router. No access to the router’s webpage when this happens. We haven’t tried wired but know it is all wireless. We do have WiFi neighbors. 5 Networks show up in range of our house. We will try your suggestions. Thank you!

It worked for a month. Then we had a power outage and we are back to losing the WiFi every few minutes. We went back and verified that we had adjusted all the settings as you had previously recommended but it still drops every few minutes. Please help. We feel like we wasted money on something that does not work.

Whats the Mfr and model # of the ISP modem the RBK is connected too. Any wireless neighbors hear by?

Orbi RBK30 dropping internet connection daily

10 Replies

FURRYe38
Guru
May 11, 2018
Whats the Mfr and model # of the ISP modem the RBK is connected too? Any built in router here by chance?

Do you still have access to the routers web page when this happens?

Both wired and wireless?

Any wifi neighbors near by? If so, how many?

Try using manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Try disabling MIMO, Daisy Chain, Fast Roaming and IPv6.
- Racie23
  Aspirant
  May 13, 2018
  Modem is a Motorola surfboard. Don’t know the model # but it does not have a built in router.
  No access to the router’s webpage when this happens.
  We haven’t tried wired but know it is all wireless.
  We do have WiFi neighbors. 5 Networks show up in range of our house.
  We will try your suggestions. Thank you!
  - FURRYe38
    Guru
    May 13, 2018
    Let us know how it goes...
FURRYe38
Guru
Jun 16, 2018
Whats the Mfr and model # of the ISP modem the RBK is connected too.

Any wireless neighbors hear by?
- Racie23
  Aspirant
  Jun 17, 2018
  The modem is a Motorola Surfboard. Model # SB6121.
  Yes our neighbors have wifi, we can see about 6 networks.
- Racie23
  Aspirant
  Jun 17, 2018
  No internet again. 10th time today that it has dropped. We can’t complete anything on the internet. How has Netgear not been sued yet?
FURRYe38
Guru
Jun 17, 2018
May not be a NG problem until you find out whats really wrong and the real causes of your problems.

What channels are your neighbors using?

What channels are you now using on your router?

How big is your home? SqFt?

Distances between Orbi and satellite?
- Racie23
  Aspirant
  Jun 18, 2018
  My neighbors are using 2, 4 and 11.
  
  We are on channel 6.
  
  1500SF home.
  
  40’ between Orbi and Satellite.
  
  I had to reset 7 times yesterday and 6 so far today. So frustrating.
sk_ish
Aspirant
Jun 18, 2018
Having the same problem. Speeds are great for about a day and then it goes down. Can't access the web portal or find the router using the app and have to restart the router manually.

not a channel issue, no conflicting networks, modem has a gateway but is in bridge mode, latest firmware installed but was having the same issue with the previous firmware. This is incredibly frustrating, we purchased the Orbi to get better coverage throughout the house and it's great when it's working, but these daily disconnects completely override any benefits it had

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Orbi RBK30 dropping internet connection daily