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Peterk81's avatar
Peterk81
Aspirant
Apr 17, 2020

Orbi RBK53 constant disconnects and slowness

I recently purchased the ORBI RBK53 from costco and it has been nothing but problems since I've owned it. I work from home and it is important to be available and connected via vpn to work. I get disconnects/reconnects throughout the day and as many as 5 to 6 times in a row. The only time I get a stable connection is if I'm wired to the router. I did not have these issues with my wrt32acm but replaced it because i had some spots in the house that I need internet.

 

I have a 2100 sq foot ranch style house with the router in the rear and have the satellites in various location between 25-40 feet away from the router. Currently it is at 25 feet away from the router there are no walls or obstructions and really nothing that could cause a slowdown between the router/satellites. The satellites are currently running at 2.4ghz with poor reception. 

 

I have tried many different recommended settings including removing daisy chain, enable Mimo, changing 2.4/5ghz output, turning off armour, setting static IP Ports for devices. I also changed the firmware to the last stable version prior to 2.5.1.8. Nothing has helped. I am extremely frustrated and on the verge of throwing the entire setup into the trash can.

 

I am not sure how netgear can advertise that this mesh WiFi can support 7500 sq feet yet struggle as 2100sq feet. 

 

 

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

    25 feet maybe too close. 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Please try a factory reset and setup from scratch with the RBR and RBS.

     

    Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

    Try disabling the following and see:
    Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

    • Retired_Member's avatar
      Retired_Member

      waste of time

    • Peterk81's avatar
      Peterk81
      Aspirant

       

      Thank you for the reply. My ISP is charter and I currently have the Spectrum E31T2V1 cable modem. I have the 200mbps plan 

       

      I performed a factory reset yesterday and also have the following settings set:

      ipv6 disabled

      Upnp disabled

      armour disabled

      daisy chain enabled

      Beam forming enable

      MIMO enabled

      Wmm enabled

      2.4 channel 1 & 6

      5 channel 48

      Changed domain name server to 8.8.8.8 

      I have tried distances between 25-40 feet. There was no improvement but the further away, the slower the speeds. I am sure there are other settings i tried that i have not listed

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        uPnP should be enabled. 

         

        So are you getting disconnects with just the RBR or with the entire system? 


        Peterk81 wrote:

         

        Thank you for the reply. My ISP is charter and I currently have the Spectrum E31T2V1 cable modem. I have the 200mbps plan 

         

        I performed a factory reset yesterday and also have the following settings set:

        ipv6 disabled

        Upnp disabled

        armour disabled

        daisy chain enabled

        Beam forming enable

        MIMO enabled

        Wmm enabled

        2.4 channel 1 & 6

        5 channel 48

        Changed domain name server to 8.8.8.8 

        I have tried distances between 25-40 feet. There was no improvement but the further away, the slower the speeds. I am sure there are other settings i tried that i have not listed