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Solved
Orbi RBR20 disconnecting when Xbox One connects to an online game
I have one Orbi RBR20 Router and a Satellite placed throughout my home and both work great with speeds and range up to par. However once a day, when my Xbox One is on an online game, then the WiFi completely cuts out, disconnecting not only the Xbox, but also all other devices connected to the router. It does not happen on all games, only the heavy multiplayer ones.
This happens exclusively when playing on the Xbox and is never caused by another device. The router's firmware is V2.3.5.30
Is there something that I am doing wrong or is there a firmware fix?
- try putting the xbox in the dmz
https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router
10 Replies
I believe the current firmware version is 2.5.1.16.
Try upgrading the firmare.
What modem are you using?
I've been using the modem with a previous WiFi router as well and did not have this issue with it. I am using a Hitron E31N2V1 modem
I checked for updates on my router (RBR20) via the Orbi app and it says there are no new updates.
The app isn't always correct. You can manually download and install the firmware.