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JCH33K's avatar
JCH33K
Aspirant
Apr 05, 2020

Orbi RBR20 says it is offline on the app and has a magenta circle next to it.

I have restarted multiple times and have tried following instructions from other people with similar problems but to no avail. My ISP is fmctc (a local provider) and it was connected for a few minutes when I first set it up. Now it just says it is offline unless I do remote connect but even then it still doesn’t work on other devices. Any tips would help, thanks!

6 Replies

  • Retired_Member's avatar
    Retired_Member
    Apr 06, 2020
    JCH33K wrote:
    I have restarted multiple times and have tried following instructions from other people with similar problems but to no avail. My ISP is fmctc (a local provider) and it was connected for a few minutes when I first set it up. Now it just says it is offline unless I do remote connect but even then it still doesn’t work on other devices. Any tips would help, thanks!

    is it really off line or are you relying on the app?

    • JCH33K's avatar
      JCH33K
      Aspirant
      Apr 06, 2020
      Some devices (such as my phone) can connect and use certain apps. But other phones in the house cannot connect and our family playstation and computers can find the wifi but it says there is a connection error.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 06, 2020

        What is the Mfr and model# of the ISP modem the NG router is connected too?
        Is the Orbi system operating in Router or AP mode? 

         

        Have you powered OFF the ISP modem and RBR for 30 seconds, then back ON with the ISP modem and let it sync then power ON the RBR...wait for ready.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 06, 2020

     What is the Mfr and model# of the ISP modem the NG router is connected too?
    Is the Orbi system operating in Router or AP mode? 

     

    Have you powered OFF the ISP modem and RBR for 30 seconds, then back ON with the ISP modem and let it sync then power ON the RBR...wait for ready:

    https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean

    JCH33K wrote:
    I have restarted multiple times and have tried following instructions from other people with similar problems but to no avail. My ISP is fmctc (a local provider) and it was connected for a few minutes when I first set it up. Now it just says it is offline unless I do remote connect but even then it still doesn’t work on other devices. Any tips would help, thanks!